Assistant Sales Manager

StretchLab Hill Country • New Braunfels, TX

4d

About The Position

The Assistant Sales Manager supports the Studio Manager in growing memberships, generating new business, managing leads, and delivering an exceptional client experience. The role supports sales and operational initiatives across assigned studios, contributing to revenue growth through proactive lead follow-up, client relationship management, local marketing, and community outreach. The ideal candidate is outgoing, organized, self-motivated, comfortable making sales calls and building relationships, able to manage multiple priorities, and motivated to contribute to a goal-oriented team. A passion for health, wellness, fitness, and helping people achieve their goals is valued.

Success in the role means generating sales opportunities, following up with leads promptly, converting prospects into members, strengthening client relationships, supporting local marketing, and helping assigned studios achieve business goals. The position requires taking ownership, following through on commitments, and communicating effectively. The job posting describes hourly compensation plus sales commissions and performance-based bonuses, with opportunities for professional development and advancement within a growing fitness and wellness brand.

Requirements

• Must reside within a 20-mile radius of the assigned supporting studios.
• 1–2 years of experience in sales, telemarketing, customer service, call center operations, or a related field.
• Demonstrated ability to make outbound calls, follow up with leads, and work toward measurable sales and activity goals.
• Strong verbal and written communication skills, with the ability to build rapport and lasting client relationships.
• Comfort using CRM systems, lead management platforms, point-of-sale (POS) technology, and digital scheduling tools.
• Working knowledge of Canva, Microsoft Office, and Google Workspace for marketing, communication, and administrative tasks.
• Ability to manage multiple priorities while maintaining accurate records and timely follow-up.
• Positive attitude, professional demeanor, team-oriented mindset, and willingness to take initiative.
• Ability to work independently while collaborating with studio leadership and team members.
• Flexible availability for weekday and weekend shifts; preferred weekday coverage includes 9:00 a.m.–2:00 p.m. and 3:00–8:00 p.m. Weekend availability varies based on studio needs.

Responsibilities

• Drive membership sales by converting leads, walk-ins, introductory-session participants, and prospective clients into paying members.
• Conduct consistent outbound follow-up calls, texts, and emails to prospective clients and existing members.
• Meet established daily call activity, lead follow-up, appointment-setting, and sales performance goals.
• Maintain knowledge of membership packages, session options, pricing, promotions, and referral programs.
• Re-engage inactive leads, support retention of existing members, and increase membership utilization.
• Support the Studio Manager in achieving studio revenue, membership, and conversion targets.
• Track lead activity, follow-up progress, appointments, and sales outcomes in the appropriate systems.
• Maintain the studio's social media presence with engaging, brand-aligned content.
• Create promotional flyers, digital marketing materials, event announcements, and online sign-up forms using Canva and other approved tools.
• Coordinate email marketing campaigns, promotional communications, and client engagement initiatives.
• Build relationships with local businesses, fitness facilities, wellness providers, and community organizations.
• Schedule and support grassroots marketing events, pop-ups, networking opportunities, and community partnerships.
• Develop ideas to increase studio visibility, generate leads, drive foot traffic, and attract new clients.
• Assist with open houses, promotional events, referral campaigns, and seasonal sales initiatives.
• Monitor marketing effectiveness and communicate lead-generation opportunities to studio leadership.
• Educate prospective and existing clients about StretchLab services, assisted stretching, membership options, and the benefits of regular sessions.
• Provide a welcoming, professional, and personalized experience in client interactions.
• Respond promptly to client questions, concerns, and feedback by phone, email, text, and in person.
• Assist with client conflict resolution using a professional, empathetic, and solutions-oriented approach.
• Identify opportunities to improve client satisfaction, engagement, retention, and rebooking rates.
• Support membership retention through proactive outreach, follow-ups, and relationship building.
• Help ensure clients receive consistent, high-quality service across assigned studios.
• Answer inbound calls and respond to inquiries for multiple assigned studios as needed.
• Complete required daily outbound lead calls and follow-up communications.
• Respond to studio emails, text messages, and new inquiries within established response-time expectations.
• Maintain accurate lead notes, client records, follow-up tasks, and appointment details in designated systems.
• Communicate appointment changes, urgent client concerns, and account-related matters through approved team channels.
• Coordinate with Studio Managers and team members to ensure consistent communication and follow-through across locations.
• Assist clients with appointment scheduling, rebooking, membership questions, and routine account requests.
• Identify and help resolve gaps in lead follow-up, communication, and the sales process.
• Support the Studio Manager with daily sales initiatives, administrative tasks, and operational priorities.
• Assist with training, onboarding, and coaching sales staff on lead management, client communication, and sales processes as needed.
• Share successful sales techniques, outreach strategies, and marketing ideas with the team.
• Help maintain organized client records, promotional materials, and studio communication processes.
• Monitor outstanding follow-ups and help ensure sales opportunities are not missed.
• Perform additional sales and operational duties as assigned to support studio performance and business growth.

Benefits

• Hourly compensation plus sales commissions and performance-based bonuses.
• Opportunities for professional development and advancement within a growing fitness and wellness brand.
• A supportive, energetic, and health-focused team environment.
• The opportunity to make a meaningful impact on client wellness, studio growth, and community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed