Assistant Sales Manager

Stanton Optical • Knoxville, TN

19h • Onsite

About The Position

The Assistant Sales Manager is a retail sales leader who assists the Sales Manager and Brand Manager in executing plans to drive sales performance and support a team in a fast-paced optical retail environment. The role focuses on delivering outstanding customer service, resolving customer issues, and helping the team achieve sales and customer-satisfaction goals. The Assistant Sales Manager may frequently act as Manager on Duty and is developed and empowered to take on additional responsibilities in preparation for career advancement.

The position also performs basic optical lab tasks, including simple customer repairs, assembling lenses into frames, and edging stock lenses to expedite eyewear delivery. It ensures lab brand standards and delivery commitments are met and reports equipment malfunctions and order or lens issues to management. Work hours are determined by business needs, and schedule flexibility is required.

Requirements

• At least one year of retail management experience in a fast-paced retail environment.
• Experience in a secondary leadership role or managing small sales teams.
• Demonstrated outstanding sales performance throughout a retail career.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
• Support Sales Manager duties and frequently act as Manager on Duty.
• Support training, coaching, and development of retail associates.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Resolve customer issues and increase customer satisfaction.
• Communicate and execute company standards and directives with staff.
• Take on additional duties as developed and perform other duties as assigned and required.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track patient delivery-time commitments, including Now Service and Ready When Promised, to ensure full compliance.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses; employees receive two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED