Assistant Sales Manager

Everstory Partners • Greensboro, NC

23h

About The Position

The Assistant Sales Manager is a sales professional who leads by example and demonstrates a high level of customer care. The role identifies and shares best practices, fosters team achievement and individual success among Sales Counselors, and models and coaches sales principles that help families understand options for their loved ones during a time of need. The position oversees sales and service at a specific location, supports customers and staff, and helps ensure the location meets its sales goals. The role requires empathy and professionalism when working with grieving families.

Requirements

• Ability to empathize with grieving families during periods of heightened emotion.
• Emotional intelligence and the ability to maintain professionalism.
• One to two years of direct sales experience, preferably in the cemetery industry, or two to three years of experience outside the industry.
• At least one year of supervisory or management experience, preferably in sales.
• Ability to implement effective methods for increasing sales in a competitive environment.
• Ability to influence, interact, and collaborate with people at all levels in a team environment.
• Strong organizational skills and the ability to complete tasks and assignments quickly and meet deadlines.
• High school diploma.
• Valid state driver's license.
• Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

• Direct sales experience in the cemetery industry.
• Supervisory or management experience in a sales capacity.

Responsibilities

• Oversee sales and service at an assigned location to maximize sales and attain assigned sales quotas.
• Coach and counsel assigned Sales Staff to ensure high-quality service for existing customers.
• Train assigned sales staff to improve results from presentations to current and potential customers.
• Review the previous day's results and appointments and recommend responses to issues that surfaced.
• Meet clients onsite and offsite to develop Family History Folders, including information about the deceased's associations and clubs, pallbearers, and family members.
• Schedule Family Service employees on a regular or rotating basis and ensure coverage at all times.
• Ensure staff provide at-need clients with all available options and services, including tours of the site and plot locations.
• Respond to routine and non-routine site problems that may require coordination and solutions with other departments.

Benefits

• Quarterly incentive plan with the ability to earn up to 100% of base salary.
• Performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, dental, vision, life, AD&D, and short-term disability insurance.
• Tuition reimbursement.
• Anniversary award for each year of service.
• Career advancement and training through the Aspiring Managers Program.
• Employee assistance fund through Everstory Cares.
• Legend Award Program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED