Assistant Sales Manager

SCI Shared Resources • Fort Worth, TX

2d • Onsite

About The Position

The Assistant Sales Manager is responsible for achieving annual pre-need sales volume and margin goals for the sales team, as well as individual sales production. The role observes sales representatives during sales meetings and provides timely, constructive feedback to motivate pre-need revenue growth. It tracks and trends sales, addresses performance gaps, and initiates action regarding underperforming sales staff.

The position generates revenue by qualifying leads, scheduling appointments, presenting pre-need services and products, completing electronic sales contracts, and closing sales. It also develops community relationships, supports sales planning and budgeting, handles administrative and personnel transactions, and coaches, develops, and manages sales staff. The role may include additional responsibilities as requested or assigned.

Work is primarily indoors, with professional attire required when meeting potential customers and families. The position involves frequent local and/or multi-location travel. Compensation is listed as earnings potential of $45,500 to $76,300.

Requirements

• High school diploma or equivalent required.
• Valid, current driver’s license with an acceptable driving record required.
• One to two years of sales management experience required.
• Prior revenue-generating sales experience with a demonstrable record of exceeding annual sales goals required.
• Experience giving presentations to consumer audiences or public-speaking ability required.
• Administrative skills to manage workforce matters, administrative transactions, planning, and forecasting.
• Ability to present product and service information compassionately and persuasively to consumers one-on-one or in group or public settings.
• Computer literacy and proficiency with Microsoft Office, Word, Excel, and PowerPoint.
• Ability to use computerized databases for sales presentations and electronic contracts.

Nice To Haves

• Advanced education is strongly preferred for continued career advancement.
• In-home sales experience is a plus.
• Experience in the funeral services industry is strongly desired.
• Experience with customer relationship management (CRM) systems is desired.

Responsibilities

• Qualify sales leads by asking probing questions, providing information, and scheduling sales appointments.
• Present pre-need services and products to consumers, explain the importance of pre-need, complete electronic sales contracts, and close sales.
• Generate leads through presentations or information at community and non-profit events and in consumer homes.
• Observe sales representatives during sales meetings and provide timely, constructive feedback to support pre-need revenue growth.
• Track and trend sales, address gaps, and initiate action regarding underperforming sales staff.
• Ensure sales representatives complete contracts and paperwork accurately, thoroughly, and on time.
• Build positive business relationships with community, non-profit, and civic organizations to build brand presence.
• Develop and achieve area-of-responsibility (AOR) and individual sales goals; learn to apply market demographics, share, and growth or decline rates to set annual team sales goals.
• Develop an annual financial budget, monitor and approve expenses, and achieve revenue and expense budget goals.
• Approve time cards before the deadline and initiate personnel change transactions.
• Coach revenue generators on techniques, technology, and influential personal style; provide feedback and recommend retraining when appropriate.
• Answer sales and commission questions and develop a strong, trusting, reliable team.
• Understand team members’ career aspirations and provide assignments to develop skills or close gaps; address issues constructively and provide appropriate feedback.
• Use a proactive, collaborative management style to increase employee engagement and minimize turnover.
• Monitor staff training requirements to ensure they are current.
• Screen internal and external candidates and hire or promote skilled staff.
• Collaborate with Field Management on associate performance, pay increases, special pays, and career advancements.
• Discipline staff as necessary, write development plans to address behavior or skill gaps, and collaborate with Human Resources on discipline, development, and termination processes.
• Initiate discussions about terminating underperforming staff and recommend and discuss terminations with Leadership.
• Carry out additional responsibilities as requested or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED