Assistant Sales Manager

Stanton Optical • Concord, NC

17h • Onsite

About The Position

Stanton Optical is hiring an Assistant Sales Manager to support the Sales Manager and Brand Manager in executing plans that improve sales performance and customer satisfaction in a fast-paced retail optical environment. The role includes serving as a sales leader and frequently acting as Manager on Duty. The Assistant Sales Manager helps train, coach, and develop retail associates; resolve customer issues; and communicate and carry out company standards and directives. The position also involves assisting with optical lab tasks, including simple customer repairs, assembling lenses into frames, and edging stock lenses, while ensuring orders are accurate and delivered on time. Team members may take on additional responsibilities as they develop toward future career opportunities. Work hours are determined by business needs, and schedule flexibility is required.

Stanton Optical is a full-service retail optical provider focused on accessible, affordable eye care and quality eyewear. The company describes its vision as modernizing the eye care experience for all people, its mission as making eye care easy, and its values as Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

• At least one year of retail management experience in a fast-paced retail environment.
• Experience in a secondary leadership role or managing small sales teams.
• Demonstrated outstanding sales performance in a retail career.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.
• Interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to take an entrepreneurial approach.

Responsibilities

• Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while providing outstanding customer service.
• Support Sales Manager duties and frequently act as Manager on Duty.
• Support the training, coaching, and development of retail associates.
• Analyze daily, weekly, monthly, and quarterly reports to check whether staff members are achieving goals.
• Resolve customer issues and increase customer satisfaction.
• Communicate and execute company standards and directives with staff.
• Take on additional duties as developed or assigned.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses.
• Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients, including Now Service and Ready When Promised, to ensure compliance.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life insurance and short-term disability coverage.
• Free eyeglasses; employees receive two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED