Assistant Sales Manager

My Wireless • Torrance, CA

24d

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an Assistant Retail Store Manager to support the Retail Store Manager in coaching and leading team members to deliver a strong customer experience and provide technology solutions using AT&T products and services. The role combines customer-facing sales with support for store operations, staffing, inventory, team development, and store appearance in a fast-paced retail environment.

The Assistant Retail Store Manager is expected to meet personal and operational performance standards, help the team reach sales goals, provide excellent customer service, and take part in marketing activities. The position also offers training and a potential pathway to manage a My Wireless location.

The role requires frequent standing and walking, prolonged movement around the store, and occasional lifting or moving of items up to 10 pounds. Other physical activities may include reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The job also requires dexterity and the ability to work with small mobile-phone parts and view a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• Management experience in a similar field; required, preferably in the wireless industry.
• Experience in retail or a customer-facing sales environment; required.
• Ability to work flexible hours, including evenings, weekends, and holidays; required.
• Demonstrated ability to meet performance and operational standards; required.
• Ability to motivate, lead, and coach team members to achieve results; required.
• Strong organizational skills and attention to detail; required.
• Effective communication and interpersonal skills; required.
• At least 18 years of age and legally able to work in the United States; required.
• High school diploma or equivalent; required.

Nice To Haves

• Bilingual; preferred, though this may not be required depending on location.
• Bachelor’s degree; preferred.
• Retail or customer-facing sales experience in the telecommunications industry; preferred.
• Experience prospecting through outbound calls; preferred.

Responsibilities

• Meet and exceed personal performance goals and AT&T performance standards.
• Execute and exceed sales and operational initiatives in a timely manner.
• Assist the Retail Store Manager with store operations, staffing, inventory, and store appearance.
• Assist with the development, training, and management of team members.
• Help customers make buying decisions by delivering outstanding customer service.
• Develop skills to prepare for a potential opportunity to become a My Wireless Retail Store Manager.
• Maintain a fun, clean, and engaging environment for customers and team members.
• Work collaboratively to exceed individual and team goals.
• Participate in marketing activities designed to maximize daily selling opportunities.

Benefits

• Strong base pay with commission and bonus schedule.
• Uncapped commission program when meeting or exceeding sales goals.
• Ongoing paid training.
• Career paths and growth potential, including a pathway to manage a location.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit with two AT&T work shirts and personal protective equipment.
• Sales contests and incentives for hitting AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED