Wireless Retail Assistant Manager - Coconut Point

Cellular World-AT&T Authorized Retailer • Estero, FL

1d

About The Position

Cellular World, an AT&T authorized retailer, is seeking a full-time Assistant Sales Manager passionate about mobile technology. The role supports the Retail Sales Manager and helps ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers, exceeds sales metrics, protects company assets, increases profitability, and develops the sales team.

The Assistant Sales Manager helps lead daily retail operations, sales and customer service, staff coaching, training compliance, inventory activities, store merchandising, and promotional events. The position may involve working at various locations and attending off-site events during and after business hours.

Requirements

• Valid driver's license and current auto insurance.
• At least 18 years of age.
• Ability to pass a background check.
• Previous retail or customer service management experience.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and peak retail selling periods.
• Willingness to work at various locations as required.
• Tech-savvy and comfortable working with interactive technology devices.
• Enjoy working in a team environment and engaging with consumers.
• Enthusiastic, with the drive needed to complete sales.
• Independent, self-motivated team player.
• Ability to perform regular physical activity, such as setting up promotional materials and changing displays.
• Reliable transportation.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Follow the coaching and leadership of the Retail Sales Manager.
• Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers.
• Retain, implement, and train the sales team in the required behaviors.
• Meet and exceed monthly sales goals and personal sales goals.
• Assist employees with closing sales and providing customer service.
• Observe customer experiences to determine the focus of the AT&T Experience Steps.
• Ensure proper store opening and closing and completion of all related procedures.
• Ensure 100% completion of required monthly and annual training per AT&T compliance standards.
• Assist with inventory ordering, receiving, discrepancy resolution, and daily, weekly, and month-end counts as needed.
• Resolve customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement, and coaching to promote sales associates’ learning and growth.
• Work with the Sales Manager to recognize top and lower performers and contribute to overall store improvement.
• Participate in regular staff meetings and train on promotions, goals, trends, and other relevant information.
• Ensure store merchandising, product placement, displays, and brand compliance meet AT&T requirements.
• Use displays and interactive devices to enhance the customer experience.
• Meet and exceed Assistant Manager performance expectations to be considered for promotion to Sales Manager.
• Attend off-site promotional events during and after business hours.

Benefits

• Supportive team environment.
• Tenure Increase Program.
• PTO accrual.
• Growth opportunities.
• Medical, dental, and vision benefits options.
• Long-term and short-term disability insurance benefits options.
• 401(k) plan with a company contribution.
• Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
• Discounts on accessories and additional AT&T products and services.
• New-hire budget for Team Color apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed