Assistant Room Service Manager

Four Seasons•Chicago, IL

38d•Onsite

About The Position

The Assistant Room Service Manager is an essential member of the Food & Beverage leadership team, dedicated to providing exceptional quality and service to guests and employees. This role requires a high level of attention to detail, a strong work ethic, and the ability to multitask and prioritize. The Assistant Room Service Manager will plan, organize, control, and direct the work of employees in the Room Service Department while ensuring guest satisfaction. Successful candidates will be a willing team player, comfortable with electronic systems, and willing to accept assignments on an as-needed basis to promote teamwork. Flexibility to work early mornings, evenings, weekends, and holidays is also required.

Requirements

One to two years previous employment in a related position.
Thorough knowledge of guest service, cost control, labor control, merchandising, and accounting.
Attention to detail and problem-solving skills.
A passion for customer service.
Ability to operate computer equipment and other food & beverage computer systems.
Reading, writing and oral proficiency in the English language.
Valid work authorization for the U.S.

Nice To Haves

A college degree is preferred.
Previous experience in a luxury hotel, or similar environment.

Responsibilities

Plan, organize, control and direct the work of employees in the Room Service Department.
Ensure guest satisfaction.
Act as a willing team player.
Be comfortable with electronic systems.
Accept assignments on an as-needed basis to promote teamwork.
Be flexible to work early mornings, evenings, weekends and holidays.