Assistant Retail Store Manager GA

Goodwill • Fort Oglethorpe, GA

12d • $18 - $18 • Onsite

About The Position

The Assistant Retail Store Manager assists with managing the daily operations of donated merchandise in accordance with the Agency’s established business practices, policies, procedures, and budget projections. The role supports Chattanooga Goodwill’s mission, vision, values, and guiding principles while maintaining confidentiality, dependable attendance, and compliance with agency operating, safety, and security procedures.

The Assistant Store Manager helps oversee store personnel and operations, customer and donor service, store appearance, records, sales, and production goals. The position may assist at other store locations and perform other duties and projects as assigned. The schedule must accommodate business operating hours, including days, evenings, holidays, blackout periods, and weekends.

Requirements

• High school diploma or GED preferred.
• Associate degree or completion of related retail management coursework preferred.
• Three years of supervisory experience overseeing 12 or more employees in retail, manufacturing, production, or food services preferred, and/or demonstrated success and completion of Goodwill-assigned training.
• High level of attention to detail.
• Excellent oral and written communication skills in English and strong interpersonal skills.
• Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Ability to adapt to growth and a changing agency environment.
• Ability to complete and maintain CPR and First Aid certifications.
• Ability to speak, read, and write English.
• Reliable transportation and communication.
• Valid driver’s license.
• Availability to work as needed during operating business hours, including days, evenings, holidays, blackout periods, and weekends.

Nice To Haves

• Bilingual ability.
• High school diploma or GED.
• Associate degree or completion of related retail management coursework.
• Three years of supervisory experience overseeing 12 or more employees in retail, manufacturing, production, or food services.

Responsibilities

• Support Chattanooga Goodwill’s mission, vision, values, and organizational guiding principles through words, actions, and decisions.
• Maintain agency, employee, and participant confidentiality.
• Maintain punctual and dependable attendance.
• Manage the budget and maintain expenditures in accordance with agency, departmental, and store financial goals.
• Hire, train, evaluate, motivate, and supervise store personnel to maintain and exceed agency operational standards.
• Comply with agency policies, DGR standard operating procedures, and agency safety and security policies and procedures.
• Greet and assist donors and customers and provide excellent customer service.
• Assist with resolving complaints and communicate with the management team.
• Maintain proficiency in tasks required at all workstations.
• Monitor and maintain store appearance and housekeeping to agency standards.
• Perform and assist with functions completed by store personnel.
• Attend required meetings and training and conduct monthly meetings with store employees.
• Maintain company records and reports accurately and in a timely manner.
• Help meet store sales and production goals by assisting with sales and item processing.
• Review and follow Goodwill safety policies, programs, procedures, rules, regulations, and safety codes.
• Attend safety training and meetings, and immediately report unsafe work conditions, accidents, or injuries.
• Assist at other store locations as needed.
• Perform other duties and projects as assigned.

Benefits

• Employee discount.
• 401(k) and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• Company-paid dental and vision insurance for full-time employees.
• Company-paid basic life insurance equal to 1.5 times salary for employees.
• Company-paid Primary Care through TextCare for the household.
• Voluntary benefits, including term life insurance, disability insurance, and ID theft medical insurance.
• Health Savings Account.
• Paid Time Off program, with the potential for up to three weeks during the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED