Assistant Retail Manager Full Time

Sun Tan City - STC Management Group, LLC•Ashland, KY

27d•$15 - $20

About The Position

The Assistant Salon Director helps drive salon performance, deliver superior client service, and maintain operational excellence to meet or exceed productivity goals. This role manages and supervises Tanning Consultants, leads by example in company operations, and holds the team accountable for an exceptional client experience in a high-energy, positive environment. The position involves monitoring daily salon operations, coaching and training team members, supporting sales and expense management, and helping maintain staffing levels, productivity, and customer service. Candidates should expect to work five days per week for approximately 40 to 45 hours, depending on hourly or salary status, and provide management coverage on nights and weekends as required.

Requirements

Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Knowledge of client service techniques and operational practices.
Problem-solving, organizational, and planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, with the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform salon cleaning tasks, including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

College education preferred, but not required.
Management and/or sales experience preferred, but not required.

Responsibilities

Monitor and manage daily salon operations in a fast-paced environment.
Lead by example in company operations, create a client-centric experience, and meet personal sales expectations.
Maintain a professional and impeccably clean salon environment.
Establish clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Salon Director functions.
Assist the Salon Director in controlling revenue and expenses.
Help maintain appropriate staffing levels to maximize productivity and customer service while controlling labor costs.
Work nights and Saturdays and Sundays as required to provide management coverage.
Have reliable ability and transportation to go to the bank as needed.