Assistant Restaurant Manager

Church's Chicken (NYJK Management Services)•Lafayette, CA

About The Position

The Assistant General Restaurant Manager works under the direction of the Restaurant General Manager and is responsible for hands-on, day-to-day restaurant activities and operations. The role assists with implementing Church’s initiatives and programs, achieving or exceeding financial, sales, and profitability plans, and handling banking and administrative responsibilities. The Assistant Restaurant Manager supports staff training, scheduling, inventory, operational standards, regulatory compliance, food quality, guest satisfaction, and restaurant safety. The position also helps develop employees, maintain a positive team environment, and achieve performance goals.

Requirements

At least 18 years of age.
High school diploma or GED required.
At least 1 year of supervisory experience in the restaurant industry.
Valid driver’s license and proof of valid insurance.
Able to work a minimum of 40 hours per week and available for flexible shifts, including weekends.
Knowledge of restaurant policies, practices, operational procedures, and human resources procedures.
Excellent interpersonal skills and ability to interact professionally with people at all levels, internally and externally.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Ability to develop employees through coaching, counseling, and building strong work habits.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others and manage conflict resolution.
Ability to create and maintain a positive work environment.

Nice To Haves

ServSafe® food safety training is highly recommended.

Responsibilities

Assist the Restaurant General Manager in ensuring all employees are trained.
Help maintain appropriate staffing and prepare weekly schedules.
Assist staff during high-volume periods as needed.
Administer paperwork in a timely manner.
Analyze profit and loss statements and help meet the unit’s established sales plan.
Maintain and record accurate inventory.
Understand, enforce, and adhere to company policies and procedures.
Help maintain company operating standards and compliance.
Ensure federal, state, and local laws, regulations, and ordinances are practiced and enforced.
Maintain a clean facility.
Deliver consistent, high-quality products every day and every shift.
Help exceed guest expectations, provide exceptional guest service, investigate and resolve guest complaints, and maintain a welcoming restaurant environment.
Promote teamwork through coaching, feedback, recognition, resolving employee concerns, and effective communication.
Hire, train, and develop employees; support onboarding and orientation; and plan staffing levels.
Ensure food products are prepared consistently to Church’s quality standards and specifications.
Ensure health, safety, and sanitation requirements are met, and follow cash and security procedures.
Maintain safe, obstruction-free dining and work areas.
Set and communicate achievable goals and team members’ roles, communicate performance expectations, and hold employees accountable for results.
Use company-provided tools to audit guest service and food safety practices, support staff in meeting goals, and provide timely performance feedback.
Perform other duties as assigned.