Assistant Restaurant Manager- Hershey Lodge

Hershey Entertainment & Resorts Careers•Hershey, PA

About The Position

The Assistant Restaurant Manager assists with supervising and administering food and beverage activities at assigned outlets at Hershey Lodge. The role supports guest service and hospitality standards, restaurant operations, staff training and development, inventory and cost controls, and compliance with safety, health, and sanitation standards. The schedule varies according to operating needs and includes days, evenings, weekends, and holidays. This is a full-time position. Team-member benefits include free Hersheypark admission, discounts, medical, dental, and vision coverage beginning the first day of the month after starting work, a 401(k) contribution, and paid time off. ServSafe Allergen, ServSafe Manager, and RAMP certifications are preferred at hire but must be obtained as a condition of continued employment.

Requirements

At least 4 years of related experience.
At least 1 year of supervisory experience.
Prior food and beverage supervisory experience.
At least 18 years of age.
High school diploma or GED.
Must obtain current ServSafe Allergen, ServSafe Manager, and RAMP certifications as a condition of continued employment; effective application of the training is required.
Fluency in restaurant beverage management, product knowledge, and bar operations.
Basic computer skills, including Microsoft Word and Excel.
Knowledge of and experience with POS systems.
Ability to interact professionally with managers, employees, and guests.
Demonstrated leadership, team-building, motivational, and organizational skills.

Nice To Haves

Current ServSafe Allergen, ServSafe Manager, and RAMP certifications are preferred.
Knowledge and experience using food and beverage service, labor, and cost controls.

Responsibilities

Monitor and proactively support guest-service and hospitality standards.
Ensure staff consistently demonstrate correct service techniques.
Manage restaurant reservations and seating, where applicable, and use of the reservation system to maintain service standards.
Coordinate food and beverage training, including regular reviews and updates of standards.
Train, coach, motivate, and support staff; cross-train and support other food and beverage outlets as needed.
Control wage and supply costs within budget.
Ensure daily cash-control procedures are followed.
Complete inventories as needed or scheduled, and order and maintain par levels of product inventory.
Keep work and service areas clean and organized.
Maintain safety, health, and sanitation standards.
Report and follow up on maintenance needs through the work order system.
Coordinate with support departments as needed.
Understand food and beverage offerings, including ingredients, allergens, preparation methods, and proper service.
Perform other duties as assigned.