Assistant Restaurant Manager

sweetgreen•Forest Hills, NY

About The Position

The Assistant Coach (Assistant General Manager) supports store leadership as a hands-on leader, strategist, and mentor. The role inspires and develops team members, drives operational excellence, and delivers exceptional guest experiences while using data-driven insights to help build healthier communities through real food. The Assistant Coach partners with the Head Coach to set goals, track performance, resolve operational challenges, and support the store’s short- and long-term strategies. Additional supervisory tasks may be assigned as necessary.

Requirements

At least 2 years in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Available to work a minimum of 30 hours per week.
At least 18 years of age.
Authorized to work in the United States.
Meet the physical requirements for all roles in the career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.
Proven leadership experience, strong problem-solving skills, and confidence making decisions under pressure.
Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Highly organized, reliable multitasker with experience in scheduling, coaching, and performance oversight.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, step in during peak periods or staffing gaps, and ensure clear communication and consistent execution.
Uphold food safety, cleanliness, and equipment-maintenance standards by inspecting food quality, checking temperatures, and ensuring compliance.
Partner with the Head Coach to promptly resolve facility, supply, and quality issues while supporting team member safety and strong audit performance.
Maintain a clean, hospitable, brand-aligned guest journey; uphold SWEET standards and act on guest experience metrics.
Make timely business decisions to deliver fast, accurate, and memorable in-store and digital experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of operational systems.
Perform the essential functions of the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.