Assistant Restaurant Manager

sweetgreen•Raleigh, NC

About The Position

The Assistant Coach (Assistant General Manager) supports the store as a leader, strategist, and mentor, inspiring the team, driving operational excellence, and delivering exceptional guest experiences. The role uses data-driven insights to build healthier communities through real food and partners with the Head Coach to set goals, track performance, and navigate operational challenges. Additional supervisory tasks may be assigned as necessary. The Assistant Coach supports hiring, onboarding, and training; coaches and develops team members; adjusts staffing deployment to meet operational needs; and helps maintain clear communication and consistent execution. The role upholds food safety, cleanliness, equipment maintenance, team member safety, and audit standards, and partners with the Head Coach to resolve facility, supply, and quality issues. The position also ensures a clean, hospitable, brand-aligned guest journey, acts on guest experience metrics, manages controllable costs, executes schedules, and supports sales and business strategies using insights from the Ops Dashboard. The Assistant Coach supports daily operations, troubleshooting, and effective use of systems and processes. The role includes performing the essential functions of the Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

At least 2 years of experience in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Must be available to work a minimum of 30 hours per week.
Must be at least 18 years of age.
Must be authorized to work in the United States.
Must meet the physical requirements for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Proven leadership, problem-solving, and decision-making skills, including the ability to make confident decisions under pressure.
Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization, reliability, multitasking, scheduling, coaching, and performance oversight skills.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, step in during peak periods or staffing gaps, and communicate clearly to ensure consistent execution.
Uphold food safety, cleanliness, equipment maintenance, food quality, temperature checks, compliance, team member safety, and audit standards.
Partner with the Head Coach to resolve facility, supply, and quality issues promptly.
Maintain a clean, hospitable, brand-aligned guest journey and uphold SWEET standards.
Act on guest experience metrics and make timely decisions to deliver fast, accurate, memorable in-store and digital experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
Support daily operations, troubleshoot system issues, and prioritize tasks to enable effective deployment and smooth execution.
Perform the essential functions of the Shift Leader, Kitchen Lead, and Team Member roles.
Manage and develop six or more team members per shift.