Assistant Resident Manager

Corvias Corporate Services, LLC • Fort Bragg, NC

11d

About The Position

The Assistant Resident Manager supports the Resident Manager in implementing operational and administrative programs to achieve and maintain resident satisfaction and retention goals. The role leads by example and takes a hands-on approach to the day-to-day management of resident services.

Requirements

• At least 3 years of relevant work experience, including a minimum of 6 months in residential property management.
• At least 6 months of experience in a supervisory or lead role.
• Proven ability to lead a team, coach team members to improve performance, and train team members on customer service procedures, policies, and standards.
• Proven ability to maximize resident retention through the design and delivery of data-driven customer loyalty and retention programs.
• Ability to interpret and analyze data, identify trends, and connect operational and administrative activities to overall business strategies.
• Ability to organize individual and team activities to ensure productive operations that meet or exceed business goals.
• Ability to interact professionally with people from diverse backgrounds and effectively resolve escalated customer concerns involving complex or sensitive matters.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver's license and use of a personal vehicle.
• Ability to work weekend and evening hours as needed.

Responsibilities

• Assist with oversight of day-to-day resident relations and partner with cross-functional colleagues to ensure a positive resident experience.
• Personally resolve complex or sensitive resident concerns, questions, and requests, and address chronic resident noncompliance with community policies.
• Assist in deploying resident information and engagement campaigns intended to increase resident satisfaction, as measured by survey responses and community ranking.
• Create accountability and ownership among team members by communicating clear expectations, supervising, and providing timely performance feedback.
• Assist the Resident Manager with training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
• Develop and maintain mutually beneficial relationships with key partner stakeholders, respond to partner requests, and collaborate as needed to ensure program effectiveness.
• Perform all duties of a Resident Associate as needed and other duties as assigned.

Benefits

• Choice between two benefit-rich medical, dental, and vision plans.
• 401(k) with immediate 100% vesting and up to a 4% contribution match.
• Paid time off that increases throughout your career.
• 12 paid holidays.
• Paid time off to volunteer.
• 100% paid life and AD&D insurance.
• Company-paid short-term and long-term disability coverage.
• Parental leave.
• Military leave.
• Flexible Spending Accounts for health and dependent care.
• Complimentary Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed