Assistant Resident Manager

Corvias Corporate Services•Fort Bragg, NC

About The Position

The Assistant Resident Manager supports the Resident Manager in implementing operational and administrative programs designed to achieve and maintain resident satisfaction and retention goals. The role leads by example and takes a hands-on approach to the day-to-day management of resident services. It also supports team development, resident engagement, and effective collaboration with partner stakeholders.

Requirements

At least 3 years of relevant work experience, including a minimum of 6 months in residential property management.
At least 6 months of experience in a supervisory or lead role.
Proven ability to lead a team, coach team members to improve performance, and train them on customer service procedures, policies, and standards.
Ability to maximize resident retention through data-driven customer loyalty and retention programs.
Ability to interpret and analyze data, identify trends, and connect operational and administrative activities to business strategies.
Ability to organize individual and team activities to ensure productive operations and meet or exceed business goals.
Ability to interact professionally with individuals from diverse backgrounds and resolve escalated customer concerns involving complex or sensitive matters.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license and use of a personal vehicle required.
Ability to work weekend and evening hours as needed.

Responsibilities

Assist with day-to-day resident relations and partner with cross-functional colleagues to ensure a positive resident experience.
Proactively resolve complex or sensitive resident concerns, questions, and requests, and address chronic noncompliance with community policies.
Assist in deploying resident information and engagement campaigns to improve resident satisfaction, as measured by survey responses and community rankings.
Create accountability and ownership among team members by communicating expectations, supervising, and providing timely performance feedback.
Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
Develop and maintain productive relationships with key partner stakeholders, respond to partner requests, and collaborate to support program effectiveness.
Perform Resident Associate duties as needed and other duties as assigned.