Assistant Resident Manager

THE DOUGLASTON COMPANIES•New York, NY

1d•$66,300 - $69,000•Onsite

About The Position

The Douglaston Companies is seeking an Assistant Resident Manager for its Crossroads property in the Bronx, New York. The role involves supervising building staff, maintaining the property and its mechanical systems, coordinating repairs, and interacting with residents, property managers, vendors, suppliers, contractors, and staff. The position also supports resident services, apartment showings and inspections, emergency response, and reporting in coordination with the Property Manager. The position requires hands-on property maintenance and the ability to respond quickly to gas, fire, and flood emergencies. The posting gives two different salary ranges: $66,300–$69,000 in the job details and $40,000–$45,000 per year in the qualifications section.

Requirements

1–3 years of superintendent experience in a rental building.
Flexible, highly motivated, detail-oriented work ethic.
Experience with repairs, maintenance, and mechanical systems.
Ability to communicate and work effectively with management, residents, vendors, leasing, accounting, and collections departments.
Ability to communicate through email and use Microsoft Word and Excel.
Excellent organizational skills.
Strong leadership and a proactive approach to problem solving.
Customer-service orientation and ability to remain calm in stressful situations.
Ability to respond quickly to gas, fire, and flood emergencies.
Hands-on ability to maintain the property.
Certificate of Fitness: S-12, S-13, and S-95.

Nice To Haves

Landscaping experience.
Standpipe, sprinkler, and FACP licenses.
Bilingual ability.

Responsibilities

Supervise building staff, assign and complete work, and coach and develop staff members.
Review property conditions proactively, anticipate repair needs, and respond to them.
Interact regularly with residents, property managers, vendors, suppliers, contractors, and staff.
Manage and monitor vendors and outside contractors.
Show vacant apartments to prospective residents.
Perform move-out inspections for vacating residents.
Coordinate eviction efforts when necessary.
Complete maintenance and work orders, including arranging carpet cleaning, floor buffing, painting, and other routine maintenance.
Assist with snow removal and spreading salt in the complex.
Organize and assist with garbage disposal as needed.
Listen to and address resident complaints.
Ensure the property is clean and properly maintained.
Ensure the property's mechanical systems are properly maintained and up to code.
Work with the Property Manager on reports, including incident and inventory reports.
Respond quickly to gas, fire, and flood emergencies.