Assistant Registrar, Veteran School Certifying Official

Curry College•Milton, MA

11d

About The Position

The Assistant Registrar/Veteran School Certifying Official reports to the Registrar and is responsible for service, operations, compliance, and data and records management for the College’s veteran student population. The position serves as Curry College’s primary School Certifying Official (SCO), managing enrollment certifications and ensuring compliance with U.S. Department of Veterans Affairs (VA) regulations. The role responds to veteran and dependent student inquiries about enrollment and benefits and acts as a liaison between students and the VA. Within the Office of the Registrar, the position manages student withdrawal and readmission processes, academic petitions, course and curriculum updates, and records in Coursedog and the Banner Student System. It directly supervises the Customer Service Representative and supports diploma mailing and daily Registrar functions. The role routinely interacts with students, College personnel, and VA representatives.

Requirements

Bachelor’s degree.
At least one year of experience in a professional setting.
Proficiency with Microsoft Office Suite.
Ability to manage multiple electronic platforms and learn new systems as necessary.
Maintain compliance with FERPA.
Meticulous attention to detail.
Excellent organizational, analytical, and problem-solving skills.
Good interpersonal and communication skills.

Nice To Haves

Experience with veteran services and knowledge of VA education benefits.
Prior School Certifying Official work experience.
Proficiency with Banner Student System, CourseDog, and Salesforce.
Familiarity with FERPA.
Experience working in an educational environment.

Responsibilities

Directly supervise the Customer Service Representative and monitor the Registrar’s Office front-of-house operations, including customer service, transcript processing, diploma mailing, and in-person, telephone, and email inquiries.
Oversee incoming requests through the online request system, monitor response times, answer questions, and follow up with the Customer Service Representative as appropriate.
Manage time-off requests and track and submit timecard information in ADP.
Serve as the College’s primary School Certifying Official in accordance with U.S. Department of Veterans Affairs requirements.
Process enrollment certifications, tuition and fee information, and program changes or terminations in Enrollment Manager and other applicable systems.
Monitor veteran student enrollment status and process enrollment changes as needed.
Interpret student accounts in Banner and collaborate with Student Accounts and Financial Aid regarding veteran students’ tuition, fees, and financial aid.
Notify the State Approving Agency of new program updates and changes to existing programs, and compile information for academic program and catalog compliance reviews.
Monitor academic program enrollments and supported/unsupported student percentages, and report information to the State Approving Agency as needed to maintain compliance with the 85/15 rule.
Compile data and records and respond to questions during external compliance visits.
Assist current and incoming VA students with questions about benefits and enrollment, benefits processes, and required documentation; liaise with VA personnel on complex questions.
Maintain compliance with VA policies and regulations, attend required training, inform College officials of regulatory changes, and work with the Registrar to update operations, procedures, and reporting.
Maintain VA student data and accurate records of eligibility and status changes, degree progress, transcripts, transfer credit evaluations, tuition and fee changes, and other relevant documentation in Banner and other records.
Collect and track student requests for withdrawals, leaves of absence, study abroad, and readmission; research requests and process status changes in Banner.
Collect and track academic petitions, research them in preparation for Academic Petition Committee meetings, and communicate petition and appeal outcomes to students.
Update basic course information and course sections, including creating new courses, in Coursedog and Banner.
Track independent study requests and create relevant sections in Coursedog and Banner.
Perform other duties as assigned and maintain confidentiality, operational boundaries, professional protocols, and individual privacy.