Senior School Certifying Official

Arizona State University•University Center, VA

4d•$50,000 - $52,000•Onsite

About The Position

Under administrative direction, the Senior School Certifying Official provides customer service concerning VA educational benefits to the university community, including current and prospective veteran students, dependents, faculty, and staff. The role performs specialized administrative, skilled, or technical work and provides first-level supervision of office staff at the assigned Pat Tillman Veterans Center campus. Alongside School Certifying Official duties, the position hires, trains, schedules, and supervises School Certifying Officials and VA work-study employees. It supports consistent, high-quality service by applying VA, university, and FERPA policies, mentoring and training the campus team, coordinating procedures, and working collaboratively to meet changing processing demands. The position is based at ASU's West campus and may involve travel to other campuses, events, and conferences.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Ability to travel across and between campus sites.
If driving is required, maintain a valid U.S. driver's license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Previous VA Certifying Official experience.
Current employment with the Arizona Board of Regents, Arizona State University, Northern Arizona University, or the University of Arizona.

Responsibilities

Provide customer service about VA educational benefits to current and prospective veteran students, dependents, faculty, and staff.
Perform School Certifying Official duties and specialized administrative, skilled, or technical work.
Hire, train, schedule, and supervise School Certifying Officials and VA work-study employees at the assigned campus.
Lead by example through firsthand knowledge of the required areas of expertise.
Model excellent customer service and provide mentorship and training to the campus team when needed.
Promote teamwork, collaboration, and open, cordial, and candid communication.
Apply VA policies, ASU and office policies and procedures, and FERPA guidelines when responding to student inquiries about VA benefits.
Respond effectively to inquiries, complaints, and problems.
Recommend, coordinate, and implement new or revised department policies and procedures, and update the policy and procedure manual.
Cross-train in varied activities and coordinate with the campus team to address variable peak processing demands.
Participate in membership and training opportunities with professional organizations for veteran certifying officials.
Travel to other campuses, events, and conferences as needed.