Student Success Specialist - Designated School Official

Chippewa Valley Technical College•Eau Claire, WI

About The Position

The Student Success Specialist – Designated School Official provides proactive outreach, case management support, and targeted interventions to new and continuing students, including opportunity populations. The position also supports administration of the College’s international student program and Designated School Official duties for prospective and current international students under the direction of the Principal Designated School Official. The role provides retention services, crisis and behavioral intervention support, referrals to community resources and mental health counseling, student success workshops, and culturally responsive support. The Specialist collaborates with faculty and staff, participates in student-support teams, contributes to grant activities, and helps students develop the skills needed to succeed and overcome barriers. The role also maintains confidential student records and tracks at-risk students’ participation, interventions, and outcomes using designated data systems.

Requirements

Bachelor’s degree in Student Affairs, Education, Social Work, Human Development, or a related field, plus four years of relevant professional experience in student/client support services, case management, retention programming, or related functions; alternatively, a master’s degree in Education, School/Mental Health Counseling, Student Affairs, or a related field, plus one year of relevant professional experience.
Excellent interpersonal and communication skills.
Ability to address issues involving at-risk, underprepared, and transitioning students and academic success.
Ability to navigate and resolve conflicts effectively.
Ability to demonstrate integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
Ability to recognize personal biases, adapt to different cultural situations, and interact respectfully with people from varied ethnic, cultural, socioeconomic, or educational backgrounds.
Critical-thinking and problem-solving skills, including acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
Intermediate technology skills, including software for communication, data collection, and decision-making; Office 365 Suite is specifically mentioned.
Ability to work a flexible schedule and travel to various campuses if necessary.

Nice To Haves

Master’s degree in Education, School/Mental Health Counseling, Student Affairs, or a related field, with one year of relevant professional experience, as an alternative to the bachelor’s degree pathway.
Experience with international student F1 visa/immigration matters.
Certification and/or training in Title IX.
Mental Health First Aid or similar training.
Post-secondary professional experience.
Bilingual ability.

Responsibilities

Case manage assigned student populations and measure the impact of interventions using specified case management databases.
Provide retention services and programming for assigned student populations.
Provide crisis and behavioral intervention support and coordinate community resource and mental health counseling referrals.
Participate in CARE Team meetings as needed.
Work collaboratively with faculty and staff to monitor student progress.
Plan and implement outreach and engagement strategies, including classroom visits, campus tours, new student orientation, and other presentations.
Help assigned student populations develop skills to succeed and overcome barriers.
Support Designated School Official duties for prospective and current international students under the direction of the Principal Designated School Official.
Co-lead the Empower student organization.
Maintain reports in designated data systems for at-risk students, tracking participation, interventions, and outcomes.
Create and support an environment focused on value-added learning and culturally responsive student support.
Cross-train with department members and provide support and feedback.
Maintain confidentiality, including for all student records.
Develop and implement student success workshops as needed.
Support, coordinate, monitor, and implement grant activities as assigned.
Participate on appropriate college teams and contribute to their goals and objectives.
Build successful relationships with students and staff from diverse cultural, social, and educational backgrounds.

Benefits

Three to four weeks of paid vacation based on years of service.
Eleven paid holidays.
Paid winter break, varying by academic calendar and including at least the days between Christmas and New Year’s holidays, with some exceptions for essential workers.
Paid summer break during the week of July 4.
Four paid personal days.
Three weeks (15 days) of paid sick time annually, cumulative to 135 days (1,080 hours).
Paid bereavement time.
Paid volunteer time.
Tuition reimbursement up to $2,500 annually, subject to eligibility requirements.
Health insurance for employees and eligible family members, with an attached Health Savings Account; annual CVTC contributions are $3,400 for a family plan or $1,700 for a single plan.
Wellness incentive of up to $600 for employees enrolled in CVTC health insurance.
$2,500 cash payment in lieu of CVTC health insurance for employees with credible coverage through another source.
Dental insurance for employees and eligible family members.
Vision insurance for employees and eligible family members.
Life and long-term disability insurance premiums paid by CVTC.
Wisconsin Retirement System, with CVTC matching 7.2% and vesting after five years of credible service.
403(b) tax-deferred annuity program.
457(b) deferred compensation plan.
Section 125 flexible spending accounts.
Employee Assistance Program.
Professional development.
Certified Gold Level Family Friendly Workplace.
Access to college and public library resources for personal and professional use.
Free or low-cost services offered by CVTC program students.
Benefits begin on the first date of employment.