Student Success Specialist

Blackhawk Technical College•Janesville, WI

About The Position

The Student Success Specialist coordinates learning support activities to improve student success, measured by learning gains, grades, retention, and persistence. The position oversees academic support programs through the Student Success Center and monitors budgets and grants, evaluates service delivery, and implements continuous improvement strategies to improve program performance. The specialist coordinates daily operations of the peer tutoring program, including tutor hiring, onboarding, training, supervision, meetings, observations, and evaluations in alignment with CRLA standards. The role also coordinates Peer Educators and provides academic coaching or peer mentoring to first-semester students, students identified through the early alert system, and student-athletes in collaboration with the Athletic Director. The specialist coordinates Supplemental Instruction leaders, works with faculty to identify opportunities, promotes participation, and develops reports to track usage and impact. Additional duties include supporting GED/HSED testing by proctoring tests as needed; responding to faculty alerts and connecting students to support services; identifying and publicizing learning resources and programming; collecting and analyzing data for grants and departmental needs; monitoring budgets; and participating in evening coverage rotation within the Student Success Center.

Requirements

Bachelor’s degree in education.
Two years of work experience in teaching, training, or student support.
Strong customer service and communication skills.
Knowledge of CRLA ITTPC standards.
Familiarity with UMKC Supplemental Instruction standards.
Strong attention to detail and ability to consistently apply policies and procedures.
Proficiency with computer-based testing platforms and standard office software.
Ability to obtain and maintain certification or training required by the Wisconsin Department of Public Instruction and Pearson VUE GED Testing Services.
Must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout employment; the College does not offer H-1B or other work authorization visa sponsorship.

Nice To Haves

Experience working with peer-to-peer programs or testing programs.

Responsibilities

Coordinate daily operations and scheduling for the peer tutoring program.
Facilitate hiring and complete pre-employment paperwork for peer tutors.
Supervise peer tutors through regular individual and team meetings, session observations, and evaluations in alignment with CRLA ITTPC standards.
Provide tutor onboarding and ongoing training in alignment with CRLA ITTPC standards, collaborating with College departments as needed.
Coordinate student employees serving as Peer Educators in alignment with CRLA IPTPC standards.
Reach out to first-semester students and students identified through the early alert system and provide ongoing academic coaching and/or peer mentoring.
Work with student-athletes to provide academic coaching and/or peer mentoring as needed, in collaboration with the Athletic Director.
Coordinate Supplemental Instruction leaders in alignment with UMKC Supplemental Instruction standards.
Collaborate with faculty to identify Supplemental Instruction opportunities based on available resources.
Promote Supplemental Instruction opportunities and engage students in them.
Develop data points and reports to track and communicate Supplemental Instruction usage and impact.
Proctor GED tests in the campus Testing Center as needed, following Testing Center standard operating procedures.
Respond proactively to faculty alerts in Advise and Academia and connect students with Student Success services and resources.
Research and identify learning support programming and instructional resources that reinforce academic concepts remotely and on-site.
Publicize academic support programs and services to target student audiences.
Collect, report, and analyze data for grants and departmental needs, and use data to inform academic success programming decisions.
Develop and monitor budgetary needs for assigned areas.
Participate in the Student Success Center evening coverage rotation.