Student Success Specialist (MESA) (75%)

Foothill-De Anza Community College District•El Monte, CA

2d•Onsite

About The Position

The Student Success Specialist supports recruitment, outreach, and ongoing student services for Foothill College’s MESA program, promoting student success and awareness of and participation in the program among eligible students. Reporting to the MESA Director, the specialist researches and shares resources for STEM study skills and careers; organizes workshops, field trips, and other activities; develops partnerships that support recruitment, retention, and success; and meets individually with students about organization, time management, resumes, transfer and internship applications, scholarships, programs, and career readiness. The role also supports outreach and inreach, program data entry and reporting, and supervision of the MESA Center with the MESA staff team, including closing the center at least once a week. This is an on-site, permanent, part-time position at 75% FTE (30 hours per week), year-round for 12 months. A consistent schedule is established each quarter. Some flexibility is required for weekend or evening events, field trips, and conferences, with advance notice. The position receives general supervision from assigned managerial staff and exercises no direct supervision over staff. The broader classification provides enrollment, evaluation, outreach, and student support services. Duties may include advising students and the public on college programs and resources; coordinating outreach events and workshops; maintaining records, communication resources, and student information systems; compiling data and preparing reports; and providing work direction to student workers. The classification also includes enrollment and evaluation tasks such as supporting students on probation, coordinating educational plans, processing petitions, and reviewing records for academic eligibility. The work is primarily in an office environment with moderate noise and controlled temperatures. Assigned events may occasionally take place outdoors, with exposure to loud noise, hot or cold temperatures, dust, fumes, and allergens. The role requires mobility around office and event spaces, frequent standing and walking, computer and office-equipment use, occasional bending, stooping, kneeling, reaching, pushing, and pulling, and the ability to lift, carry, push, and pull objects up to 30 pounds. Reasonable accommodations are considered case by case.

Requirements

Equivalent to an associate degree from an accredited college, with major coursework in education, communication, marketing, or a related field.
Three years of general clerical office experience involving public contact and community outreach, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty, and staff.
Possession of, or ability to obtain by appointment, a valid California Driver’s License.
Ability to interpret, apply, and explain relevant regulations, policies, and procedures.
Ability to plan, organize, coordinate, promote, and facilitate outreach activities and create informational materials.
Ability to communicate clearly in person, by telephone, and in writing; prepare and present reports and correspondence.
Ability to establish and maintain records, filing, and tracking systems; prioritize multiple requests and meet deadlines.
Ability to use computer systems, software applications, and modern office equipment effectively.
Ability to establish and maintain positive working relationships and provide effective customer service to people from diverse backgrounds.
Ability to work in person and on-site, with some flexibility for weekend or evening events with advance notice.
Ability to meet the physical demands described, including lifting, carrying, pushing, or pulling objects up to 30 pounds, with reasonable accommodations considered case by case.

Responsibilities

Provide recruitment, outreach, and ongoing support services to promote student success and participation in the MESA program.
Research and share resources related to STEM study skills and STEM careers.
Organize and implement workshops, field trips, and other activities that expose students to academic and career pathways in STEM.
Support on-campus and off-campus partnerships that help with MESA student recruitment, retention, and success.
Meet one-on-one with students to develop organization and time-management skills and assist with resumes, transfer and internship applications, scholarships, programs, and career readiness.
Conduct outreach and inreach activities to increase participation in MESA activities and programs.
Support MESA program data entry, tracking, reporting, and presentations for internal and community audiences.
Help supervise the MESA Center with the MESA staff team, including closing the center at least once a week.
Provide information and support to students, instructors, administrators, and the public regarding college and District policies, programs, enrollment, and student services.
Plan, coordinate, promote, and facilitate outreach activities, workshops, presentations, conferences, fairs, tours, and events, including arranging logistics and preparing materials.
Build partnerships and collaborate with college and District departments, community agencies, and educational institutions.
Compile and organize program, event, and student data; prepare reports and maintain records and files.
Create and edit informational materials, presentations, forms, flyers, correspondence, and reports, and maintain communication resources such as websites, social media, schedules, and listservs.
Maintain assigned student information systems and monitor data for accuracy and compliance.
Perform office and customer-support tasks, including scheduling, meetings, program registration, document handling, and responding to calls and visitors.
Plan, schedule, train, guide, and review the work of assigned student workers when applicable.
Perform enrollment and evaluation duties as assigned, such as assisting students with probation, educational plans, petitions, course eligibility, and student-record updates.