Assistant Property Manager, Multifamily
About The Position
The Assistant Property Manager helps maintain multifamily communities at a market-ready standard and deliver a high level of service. The role supports the Property Manager with overall property operations and helps build and motivate a high-performing on-site team to maximize property performance. Responsibilities include supporting maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Assistant Property Manager also supports resident and prospect service, lease and renewal paperwork, advertising and traffic tracking, resident file maintenance, community finances, and leasing and marketing goals. The role helps supervise daily team operations, uphold company policies and procedures, and maintain a positive resident environment through prompt conflict resolution and follow-up. The job operates in a professional office environment and routinely uses standard office equipment. It requires travel between properties and buildings in varying weather conditions, with travel of up to 25% of the time. Physical demands include extended standing and walking, using stairs, ladders, or step stools, regularly operating office machinery, and lifting, carrying, pushing, pulling, or moving objects within the stated force limits.
Requirements
- High school diploma, GED, or technical or vocational school required.
- At least 3 years of property management experience.
- At least 1 year of management experience.
- Effective communication and customer service skills.
- Computer literacy, including Microsoft Office Suite and internet navigation.
- General office, bookkeeping, and sales skills.
- Excellent oral and written communication skills.
- Ability to manage a team.
- Ability to travel up to 25% of the time.
- Ability to stand and walk for extended or continuous periods and ascend and descend staircases, ladders, and/or step stools.
- Ability to exert up to 25 pounds occasionally and/or frequently, and up to 10 pounds of force constantly, to lift, carry, push, pull, or move objects.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Support the smooth operation of the community in a fast-paced environment.
- Assist the Property Manager with property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Help provide superior service and communication to residents and prospects to improve satisfaction and support renewals, revenue, reputation, and profitability.
- Complete lease and renewal paperwork in accordance with company standards.
- Track and evaluate advertising and client traffic.
- Model and uphold the Cushman & Wakefield mission and company policies and procedures.
- Assist with day-to-day operations of the on-site team and supervise team operations as assigned.
- Interview, hire, and coach staff as necessary to maintain an effective on-site team.
- Maintain resident files in accordance with company standards.
- Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
- Manage and maintain community budgets and finances.
- Work with leasing staff to meet leasing and marketing goals.
- Identify staff leasing opportunities and set goals to improve individual performance.
- Perform other related duties as required or assigned.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance.
- Supplementary benefit options, including pet insurance and pre-tax spending accounts.
- Early access to pay.
- Company discounts program.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
