Assistant Property Manager - Multifamily

JLL • Chicago, IL

8d • $70,325 - $77,358 • Onsite

About The Position

The Assistant Property Manager at JLL supports the operational and financial management of a multifamily property, working alongside an experienced Property Manager. The role manages the resident lifecycle, including lease renewals, rent collection, maintenance coordination, move-outs, and resident service. It also offers opportunities to develop professional skills, take on leadership responsibilities in the Property Manager’s absence, and support resident satisfaction and community profitability.

The position is 100% on-site in Chicago, Illinois, with a Tuesday-through-Saturday schedule. Hours are Tuesday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 5:00 PM. Regular attendance is essential, and varying schedules may be required for seasonal business needs, training, or meetings. Candidates must be authorized to work in the United States without visa sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• High school diploma or equivalent.
• 1–2 years of onsite residential property management experience.
• Real estate license, or ability to obtain one within 120 days to 6 months of hire as required by state law.
• 1–2 years of experience managing accounts receivable, budgeting, invoicing, and financial reporting.
• Proficiency with property management software such as Yardi, RealPage, or MRI, and Microsoft Office Suite.
• Strong organizational skills, exceptional attention to detail, and ability to manage multiple tasks simultaneously.
• Problem-solving ability and skill in handling challenging resident situations diplomatically and professionally.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Bachelor’s degree in Business, Real Estate, Communications, or a related field.
• Experience in a supervisory or staff management role.
• Strong understanding of basic accounting principles.

Responsibilities

• Administer the lease renewal program, prepare renewals for review, deliver renewal letters 90 days before lease expiration, generate renewal leases, and maintain accurate resident files in the property management system.
• Manage accounts receivable by billing and collecting rents and fees, posting collection or demand notices, managing delinquent accounts, and coordinating monthly status reports and third-party collection agency submissions for past residents.
• Respond to resident inquiries, work orders, move-out notices, transfers, and concerns; provide professional customer service and support resident retention and community engagement events.
• Initiate and manage eviction processes with legal counsel when necessary, and ensure compliance with Fair Housing, ADA, Section 504, and local landlord-tenant laws.
• Inspect units promptly upon move-out, document charges, and calculate and process security deposit refunds or reimbursements.
• Conduct regular property walks to inspect grounds, safety, cleanliness, and community appearance; coordinate maintenance work orders with engineering teams and external contractors.
• Assist the Property Manager with weekly, monthly, and quarterly reports, including leasing, variance, and capital reporting, to inform clients and owners.
• Step into leadership responsibilities in the Property Manager’s absence.
• Maintain regular and consistent attendance, a neat and professional appearance, and flexibility to work varying schedules for seasonal needs, training, or meetings.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED