Assistant Property Manager, Multifamily

Cushman & Wakefield•Los Angeles, CA

3d•Onsite

About The Position

The Assistant Property Manager helps maintain the community to a market-ready standard and ensure a consistently high level of service. The role supports the Property Manager with overall property operations, team leadership, resident and prospect service, leasing and marketing, and the management of community finances and budgets. The Assistant Property Manager also helps build and motivate a high-performing on-site team and maintain Cushman & Wakefield policies, procedures, and service standards. This position operates in a professional office environment and involves regular travel between properties and buildings, including outdoors in varying weather conditions. The role requires use of standard office equipment, standing and walking for extended periods, navigating stairs and ladders or step stools, and lifting or moving objects within the stated weight limits. Travel may be required up to 25% of the time.

Requirements

High school diploma, GED, technical school, or vocational school credential required.
At least 3 years of property management experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods and use stairs, ladders, or step stools.
Ability to exert up to 25 pounds occasionally or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Help ensure the smooth operation of the community in a fast-paced environment.
Assist the Property Manager with property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide superior customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Maintain and model Cushman & Wakefield’s mission and standards.
Support day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Help maintain an effective on-site staff through interviewing, hiring, and coaching as needed.
Maintain residents’ files according to company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain community budgets and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify leasing opportunities and set goals to improve staff performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in retirement savings plans, health savings accounts, disability insurance, and other benefit programs.