Assistant Property Manager, Multifamily

Cushman & Wakefield • Philadelphia, PA

13d • $26 - $30

About The Position

The Assistant Property Manager helps maintain the community to a market-ready standard and deliver a high level of service. The role supports the Property Manager with the overall operation and financial management of the property, while helping build and motivate a high-performing on-site team. The position also supports resident and prospect satisfaction, leasing and marketing performance, and compliance with company policies and procedures.

The role operates in a professional office environment and routinely uses standard office equipment. It also involves travel between properties and buildings, sometimes outdoors in varying weather conditions, with travel up to 25% of the time. Physical activities may include extended standing and walking, climbing stairs or ladders, operating office machinery, and lifting, carrying, pushing, pulling, or moving objects within the stated force limits.

Requirements

• High school diploma, GED, technical school, or vocational school required.
• At least 3 years of property management experience.
• At least 1 year of management experience.
• Effective communication and customer service skills.
• Computer literacy, including Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills.
• Excellent oral and written communication skills.
• Ability to manage a team.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Help ensure the smooth operation of the community in a fast-paced environment.
• Assist the Property Manager with operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Support superior customer service and communication with residents and prospects to enhance satisfaction, renewals, revenue, reputation, and profitability.
• Complete lease and renewal paperwork according to company standards.
• Track and evaluate advertising and client traffic.
• Model the company mission and assist the team in doing so.
• Support day-to-day operations of the on-site team and ensure company policies and procedures are followed.
• Interview, hire, and coach staff as needed to maintain an effective on-site team.
• Maintain residents’ files according to company standards.
• Promote a positive living environment through prompt conflict resolution and consistent follow-up.
• Manage and maintain the community budget and finances.
• Work with leasing staff to meet leasing and marketing goals.
• Identify leasing opportunities among staff and set goals to improve individual performance.
• Perform other related duties as required or assigned.

Benefits

• 120 hours of paid time off annually, prorated upon hire.
• 40 hours of sick time annually, prorated upon hire.
• Two volunteer days annually.
• 12 or more company holidays annually.
• Paid parental leave.
• Medical, dental, vision, and life insurance, with supplementary benefit options.
• Pet insurance.
• Pre-tax spending accounts.
• Early access to pay.
• Company discounts with major retailers and service providers.
• Personal and professional development resources, including LinkedIn Learning.
• Employee Assistance Program and counseling services.
• Eligible employees may enroll in health savings accounts, retirement savings plans, and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED