Assistant Property Manager, Multifamily

Cushman & Wakefield • Charlotte, NC

3d

About The Position

The Assistant Property Manager is responsible for maintaining the community to a market-ready standard and providing a high level of service. The role supports the Property Manager with overall property operations, financial management, resident and prospect service, leasing and marketing, and the performance of the on-site team. The Assistant Property Manager also helps maintain company policies and procedures and a positive living environment for residents.

Requirements

• High school diploma, GED, technical or vocational school credential required.
• At least 3 years of property management experience.
• At least 1 year of management experience.
• Effective communication and customer service skills.
• Computer literacy, including Microsoft Office Suite and internet navigation.
• General office, bookkeeping, and sales skills.
• Excellent oral and written communication skills.
• Ability to manage a team.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Assist the Property Manager with operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease and renewal paperwork in accordance with company standards.
• Track and evaluate advertising and client traffic.
• Maintain and model the Cushman & Wakefield mission.
• Support day-to-day operations of the on-site team and ensure company policies and procedures are followed.
• Interview, hire, and coach staff as needed to maintain an effective on-site team.
• Maintain residents’ files in accordance with company standards.
• Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
• Manage and maintain community budgets and finances.
• Work with leasing staff to meet leasing and marketing goals.
• Assess leasing staff’s development opportunities and set goals to improve performance.
• Perform other related duties as required or assigned.

Benefits

• 120 hours of paid time off annually, prorated upon hire.
• 40 hours of sick time annually, prorated upon hire.
• Two volunteer days annually.
• 12 or more company holidays annually.
• Paid parental leave.
• Medical, dental, vision, and life insurance, with supplementary benefit options.
• Pet insurance and pre-tax spending accounts.
• Early access to pay.
• Company discounts program.
• Personal and professional development resources, including LinkedIn Learning.
• Employee Assistance Program and counseling services.
• Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED