Assistant Property Manager, Multifamily
About The Position
The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property. This role involves assisting the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. A key aspect of the role is providing superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability. The Assistant Property Manager will also complete lease/renewal paperwork, track and evaluate advertising and client traffic, and maintain residents' files in accordance with company standards. Additionally, the role involves maintaining a positive living environment through prompt conflict resolution and consistent follow-up, managing the community budget and finances, and working with leasing staff to meet leasing/marketing goals. The position also requires maintaining and modeling the Cushman & Wakefield mission, supervising the day-to-day operations of the on-site team to ensure adherence to policies and procedures, and maintaining effective on-site staff through interviewing, hiring, and coaching.
Requirements
- High School Diploma, GED, Technical or Vocational school required
- 3+ years of Property Management experience
- 1+ years of Management experience
- Effective communication and customer service skills.
- Computer literate, including Microsoft Office Suite and internet navigation skills.
- General office, bookkeeping and sales skills and excellent oral and written communication skills
- Be able to manage a team.
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Ensuring the smooth running of our community in a fast-paced environment.
- Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Complete lease/renewal paperwork to ensure completion of company standards.
- Track and evaluate advertising, and all client traffic.
- Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
- Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
- Maintain residents' files in accordance with company standards.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.
- Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
- Perform any other related duties as required or assigned.
Benefits
- 120 Hours Paid Time Off annually; prorated upon hire
- 40 Hours Sick Time annually; prorated upon hire
- 2 Volunteer Days annually to give back to causes important to you and your community
- 12+ Company Holidays annually
- Paid Parental Leave to support you and your family
- Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
- Company Discounts Program offering savings with many major retailers and service providers
- Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
- Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
