Assistant Property Manager

Avenue5 Residential • San Rafael, CA

4d

About The Position

The Assistant Property Manager assists the Property Manager with the overall operation of the property, including efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and delivering a positive experience for residents, associates, and property owners. The role supports day-to-day property operations and resident satisfaction, retention, and lifecycle activities. It also maintains accounts receivable and property records, prepares financial and leasing reports, supports leasing and resident relations, and assumes responsibility for property operations when the Property Manager is absent. The position requires compliance with company policies and applicable health, safety, and legal requirements.

Requirements

• High school diploma required.
• Two to three years of property management experience required.
• Knowledge of resident rental lifecycle activities required.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal and customer service skills, including the ability to communicate effectively and sensitively with all levels of management and relate to others.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to communicate technical concerns with sufficient detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.

Nice To Haves

• Bachelor’s degree preferred.
• Real estate license preferred, and may be required in some locations.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Assist the Property Manager with day-to-day property operations, resident satisfaction, retention, and resident lifecycle activities.
• Follow operational guidelines established in the property management agreement.
• Maintain accounts receivable, including collecting and posting rent, making daily bank deposits, and keeping an accurate, balanced rent roll.
• Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
• Audit records and files to identify matters requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
• Collect delinquent balances from former residents.
• Process evictions, including paperwork, serving notices, and attending court hearings.
• Lease apartments as needed and shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness, and alert maintenance to needed repairs.
• Process move-ins, move-outs, and lease renewals.
• Audit new and current lease agreements and resident files for accuracy.
• Assist the Property Manager with training staff on leasing, traffic entry, marketing, maintenance, and general office operations.
• Prepare routine correspondence, rental notices, letters, and memorandums.
• Assist the Property Manager with resident relations and problem resolution.
• Assume responsibility for property operations in the Property Manager’s absence.
• Comply with company policies, applicable health and safety rules, and local, state, and federal laws.
• Complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED