Assistant Property Manager

AION Management•Norfolk, VA

19d

About The Position

Under the direction of the Property Manager, the Assistant Property Manager ensures excellent customer service in the daily management of the community, coordinates property operations, and acts as Property Manager in their absence. The role emphasizes administrative management while helping establish a quality living environment for residents. The Assistant Property Manager supports financial and administrative operations, leasing and marketing, resident services, and personnel development. Duties include rent collection and monitoring financial activity; maintaining accurate property, leasing, payroll, and resident records; supporting occupancy and revenue goals; assisting with leasing, renewals, and compliance; coordinating resident events and service operations; inspecting the property; and supporting the recruitment, evaluation, and supervision of team members.

Requirements

High school diploma or equivalent; a college degree is highly preferred.
One year of property management experience or experience in a related field.
Proficient computer skills, including Microsoft Office Suite.
In Pennsylvania or New Jersey, obtain a real estate license within 120 days of hire.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
Excellent verbal and written English communication skills.
Ability to walk apartments and grounds, including steps and climbing stairs.
Occasionally lift 20 pounds or less.
Valid driver’s license.

Nice To Haves

College degree.
Entrata experience.

Responsibilities

Minimize delinquencies and support cash flow through timely rent collection, banking activity monitoring, daily deposits, and follow-up with residents who owe rent.
Monitor Entrata data and reporting functions and ensure accurate, timely preparation of leasing activities, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
Assist the Property Manager with revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring financial performance.
Maintain and organize resident files.
Maintain accurate payroll reporting, including bonus preparation.
Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is prepared accurately.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain in-depth knowledge of the associated market.
Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other applicable laws and property-specific occupancy guidelines.
Review and analyze weekly traffic reports and assist with weekly marketing meetings.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Assist with planning and preparing resident events.
Complete daily inspections of the property and market-ready units.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Provide availability or coverage for emergencies, on-call duties, resident functions, community-affiliated functions, and weekends.
Advise the Property Manager of community conditions affecting resident safety or satisfaction and asset preservation.
Assist the Property Manager with recruiting and selecting team members in accordance with hiring policies and procedures.
Assist the Property Manager with evaluating and supervising team members.
Perform other duties as required.