Assistant Property Manager

BRUZIV PARTNERS LLC•Akron, OH

5d•$50,000 - $55,000•Onsite

About The Position

Bruziv Partners is hiring an Assistant Property Manager to support the day-to-day management and operation of The 401 Lofts, a 189-unit luxury property in downtown Akron. The position involves tenant care, marketing and leasing, financial and administrative support, reporting, budgeting assistance, maintenance coordination, and property-management software operations. The Assistant Property Manager works closely with the Property Manager, management team, vendors, contractors, maintenance personnel, and residents to ensure efficient operations and company-standard upkeep. The role supports leasing from initial inquiry through move-in, tenant service requests and complaints, rent processing, invoice and transaction records, property inspections, lease-file maintenance, resident communications, renewals, advertising, and coordination of repairs and other property services. The employee will use AppFolio daily and help maintain property information and reporting. The Assistant Property Manager may take on additional operational responsibilities during the Property Manager’s absence as directed, but does not have final authority over major decisions unless specifically authorized. This is a full-time salaried position. Salary is $50,000–$55,000, commensurate with experience. BruZiv Partners is a real estate investment and property management firm headquartered in Cleveland, Ohio, focused on value creation and neighborhood revitalization.

Requirements

Three or more years of directly relevant multifamily property-management experience is preferred.
Previous property-management, leasing, administrative, or customer-service experience is preferred.
Strong working knowledge of Microsoft Word, PowerPoint, Outlook, and Excel.
Strong working knowledge of general office equipment, including copiers, printers, scanners, and computers.
Ability to communicate effectively orally and in writing with peers, managers, residents, vendors, and clients.
Ability to work effectively with staff, residents, vendors, contractors, and management.
Ability to prioritize and multitask effectively.
Excellent people skills and strong communication and organizational skills.
Ability to work independently and as part of a team, take direction, and follow established procedures.
Dependable and flexible, with the ability to maintain confidentiality.
Proactive approach and ability to initiate tasks and follow them through to completion.
Detail-oriented and accurate, especially with numbers.
Ability to work under pressure and professionally assert oneself.
Self-motivated and self-directed, with strong time-management skills.
Ability to solve problems with staff and management.
Ability to manage multiple responsibilities and provide excellent customer service.

Nice To Haves

Bachelor’s degree from a four-year college or university; preferred but not required.
Familiarity with property-management software such as AppFolio.
Three or more years of directly relevant multifamily property-management experience.
Previous property-management, leasing, administrative, or customer-service experience.

Responsibilities

Follow up on leasing leads, schedule tours, and assist with the leasing process from inquiry through move-in.
Prepare purchase orders for management approval before purchases.
Complete timely bank deposits of rent payments, including checks and online payments.
Submit and schedule vendor invoice payments as directed and record income and expenses in AppFolio.
Respond courteously and promptly to tenant requests and problems; generate work orders and follow up to confirm satisfactory resolution.
Assist in ensuring appropriate emergency coverage for the property.
Assist with periodic inspections of the property and tenant spaces for lease compliance and upkeep.
Maintain property and lease files, tenant records, correspondence, and file notes in accordance with company policy.
Assist with tenant occupancy and provide new tenants with information about emergency contacts, insurance, rent collection, and maintenance requests.
Enter and maintain property information in AppFolio, follow reporting protocols, and monitor key dates and reports.
Update social media, website, and advertising platforms with accurate pricing, specials, and availability.
Assist with lease renewals and company retention goals.
Help convert prospects into residents by addressing objections and creating urgency.
Promote resident satisfaction through responsive, consistent, positive, and professional interactions.
Assist with implementing the Property Management Plan, Preventative Maintenance Policies and Procedures, and Property Operations Manual.
Coordinate maintenance, repairs, renovations, landscaping, snow removal, janitorial services, and other property activities as directed.
Communicate property issues, resident concerns, and maintenance needs to the Property Manager promptly.
Prepare and maintain files, expense reports, administrative forms, and office record-keeping systems.
Assist with monthly and annual reports, including lender reports, and prepare transaction-related documents.
Maintain company contact and other databases, office-supply inventory, and business-property inventories.
Coordinate contractor activities, tenant move-ins, and move-out procedures.
Obtain repair estimates or bids as directed; generate and track Service Orders, approvals, and distribution.
Sort and code property invoices and verify their accuracy and compliance with contracts.
Coordinate appointments, meetings, and conference calls; organize property information for quick reference.
Provide day-to-day administrative and operational support and coverage for the Property Manager when needed.
Verify invoice amounts and details against approved Service Orders or contracts, and ensure invoices are coded correctly.
Help ensure tenant payments are received, deposited, and recorded in AppFolio.
Assist in identifying cost-reduction opportunities and calculating tenant utility bill-backs when applicable.
Complete and submit weekly company reports and assist corporate accounting with property questions and vendor-issue resolution.
Help monitor property income and expenses and identify discrepancies or issues.
Support company policies, procedures, and programs, with emphasis on tenant needs, environmental health and safety, and quality property operations.