Assistant Property Manager

Avenue5 Residential•Centennial, CO

About The Position

The Assistant Property Manager assists the Property Manager with the overall operations of the property, including efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and creating a positive experience for residents, associates, and property owners. The position supports day-to-day property operations and resident satisfaction, retention, and lifecycle activities, and assumes responsibility for property operations when the Property Manager is absent. The role is based at Portola at SouthGlenn and is scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. Pay is $27 to $28 per hour, with a 20% housing discount available.

Requirements

High school diploma.
Two to three years of property management experience.
Knowledge of resident rental lifecycle activities.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal skills and the ability to communicate effectively and sensitively with all levels of management.
Sensitivity when handling confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to communicate technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Compliance with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Bachelor’s degree.
Real estate license; it may be required in some locations.
Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

Assist the Property Manager with the property’s day-to-day operations, resident satisfaction, retention, and resident lifecycle activities.
Follow the operations guidelines established in the property management agreement.
Maintain accounts receivable by collecting and posting rent, making daily bank deposits, and keeping an accurate, balanced rent roll.
Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
Audit records and files for matters requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
Collect delinquent balances from former residents.
Process evictions, including paperwork, serving notices, and attending court hearings.
Lease apartments as needed and shop competitive properties.
Inspect buildings and grounds for safety and cleanliness, and notify maintenance about needed repairs.
Process move-ins, move-outs, and lease renewals.
Audit new and current lease agreements and resident files for accuracy.
Help train staff in leasing, computer entry of traffic, marketing, maintenance, and general office operations.
Prepare routine correspondence, rental notices, letters, and memorandums.
Assist the Property Manager with resident relations and problem resolution.
Assume responsibility for property operations when the Property Manager is absent.
Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

20% housing discount.
Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.