Assistant Property Manager

Cousins Properties • Atlanta, GA

7d • Onsite

About The Position

The Assistant Property Manager supports the day-to-day implementation of policies, procedures, and programs to ensure the property is well managed and maintained. The position emphasizes responsive service to customers and increasing the value of the property. It is based on-site at Buckhead Plaza in Atlanta, Georgia, and is not remote or hybrid.

The role supports customer relations and property operations, property accounting, and lease administration. The Assistant Property Manager works with customers, service providers, property management staff, leasing, construction, and accounting colleagues to coordinate services, reporting, billing, projects, and lease-related matters.

Requirements

• At least 2 years of commercial property management experience.
• High school diploma or GED equivalent.
• Ability to work well with others and interact positively with customers.
• Excellent verbal and written communication skills.
• Detail-oriented, well organized, and able to manage time and multiple projects efficiently to achieve required results.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; property management software; web-based software systems; and electronic file organization in a shared server environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Responsiveness and urgency in meeting others' needs, solving problems, and taking on a variety of tasks.
• Ability to deliver optimum customer service while performing job functions.
• Sound business ethics, consistent adherence to organizational values, and ability to protect confidential information.
• Ability to express ideas clearly, present verbal information straightforwardly, ask questions to open communication, and listen to understand others' perspectives.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Develop and maintain positive customer relations by providing responsive, quality service and sustaining goodwill between landlord and customers.
• Participate in communications related to customer move-ins and move-outs.
• Coordinate and assist with customer events, receptions, and orientations.
• Meet regularly one-on-one with customers to communicate building updates and solicit feedback.
• Prepare customer engagement programs to maintain satisfaction with building amenities and services.
• Oversee the property website and keep its information current and accurate.
• Inspect the property to identify risk management liabilities, confirm preventive maintenance and cleaning meet contract standards and company policy, and help develop the capital improvement plan.
• Prepare property status reports, building inspection reports, tracking reports, correspondence, and files.
• Assist in managing contracted property maintenance services; conduct competitive bids and vendor selection using standardized requests for proposal and bid summary analysis.
• Serve as liaison between service providers and Property Management.
• Assist with training and supervision of staff under the property emergency response program; assist with evacuation drills and respond to emergencies, including after-hours situations, to secure and protect the property and arrange repairs.
• Participate in capital improvement, customer improvement, and major repair projects, collaborating with the Construction Manager, Property Manager, and Chief Engineer on design plan review, contract administration, quality control, and project delivery.
• Assist in preparing the operating budget, including revenue, expenses, capital plans, and operating expense management.
• Work with Property Managers to prepare monthly financial reports, including accruals, budget variance reports, and forecasts.
• Review and approve monthly recurring and miscellaneous billing.
• Reconcile monthly invoices from major service providers, such as janitorial, security, and trash removal vendors, for accuracy and prepare monthly billing reports.
• Calculate, prepare, and review operating expense prorate shares and approve customer statements.
• Review and approve invoices; work with the Administrative Manager on accounts receivable, collections, and keeping accounts payable current.
• Work with the Administrative Manager and Property Manager to complete operating expense reviews and prepare customer calculation sheets.
• Prepare annual rental letters for customers.
• Administer leases regarding contractual performance, leasehold rights, and landlord and customer obligations.
• Prepare rental commencement letters and lease-required notices.
• Review lease abstracts prepared by Lease Administration.
• Support the Leasing team by preparing vacant space and participating in tours.
• Review draft lease language from counsel to incorporate property-specific terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED