Assistant Property Manager

Florida Crystals / ASR Group•Delray Beach, FL

7d•Onsite

About The Position

FCI Residential, part of Florida Crystals Corporation’s real estate division, develops and manages multifamily residential communities in urban and in-fill areas. The Assistant Property Manager helps ensure efficient property operations under the direction of the Property Manager and can assume responsibility for the property when the Property Manager and Leasing Professional are absent. The role is located in Delray Beach, Florida. The position combines leasing, resident relations, property presentation, collections, reporting, marketing, and team support. The Assistant Property Manager maintains customer service standards, supports leasing and renewal activity, manages the make-ready process and renter insurance compliance, and assists with training and development of office personnel.

Requirements

At least two years of experience in residential property management or a related field.
High school diploma.
Strong written and oral communication skills.
Ability to take initiative, work independently, organize work, and prioritize workload.
Sound technical skills, analytical ability, good judgment, and operational focus to coordinate and perform multiple projects simultaneously.
Ability to establish credibility and maintain effective working relationships with management and team members.
Maintain a professional appearance and manner.
Meticulous attention to detail.

Nice To Haves

Associate degree in a related field.

Responsibilities

Develop and maintain high-quality customer service relationships with prospects and residents.
Maintain the leasing office, tour path, model apartment, vacant apartments, amenities, and community curb appeal to high standards; spot-clean vacant apartments when needed.
Promote community features and services using thorough knowledge of the property, sister properties, and competitors.
Convert phone and internet leads into appointments, tours, and leases to support the property’s leasing goals.
Ensure guest information is complete and entered in the property management software, and complete prospect follow-up.
Prepare and understand lease-related paperwork, including applications, move-in information, lease files, renewal letters and leases, move-out requests, and other leasing and resident-relations forms.
Support the Property Manager with weekly and monthly financial reporting.
Conduct in-house collection efforts for outstanding former-resident balances.
Oversee renter insurance policy audits and management to ensure compliance.
Manage the make-ready process, coordinating schedules and tasks with the maintenance team and ensuring quality and timely completion.
Address resident concerns courteously and promptly, and follow up to confirm quality service.
Review weekly performance reports, analyze leasing needs for available and upcoming apartments, and recommend improvements to the Property Manager.
Participate in marketing and help develop and implement strategies to increase property traffic and internet leads.
Plan, organize, and conduct resident functions.
Create social media content.
Manage rent collection, including timely rent posting, distribution of legal notices, and communication with delinquent residents; turn files over to the attorney by the 15th of each month.
Maintain delinquency below 0.8%, with a goal of closing each month with zero delinquency.
Review renewal status with the Property Manager weekly for leases expiring within 90 days, including lease counts, renewals, pending renewals, and notices to vacate; follow up and secure renewal signatures.
Oversee and mentor Leasing Professionals on resident issues, leasing procedures, professional phone calls, and appointment-setting; recommend development opportunities to the Property Manager.
Assist the Property Manager with orientation, training, and scheduling of office personnel.
Prepare weekly market surveys, maintain knowledge of competitors’ features compared with the community, and visit competitor properties twice yearly.
Apply policies and procedures with sound judgment and discretion.