Assistant Property Manager

Shelter Corporation•San Antonio, TX

21d•$21 - $23•Onsite

About The Position

Shelter Corporation is seeking a dependable, organized, and resident-focused Assistant Property Manager for Doral Club Apartments, a market-rate apartment community in San Antonio, Texas. The role is a key operational partner to the Property Manager, supporting leasing, resident relations, rent collections, financial administration, occupancy goals, and daily community operations. The position also coordinates with the maintenance team and helps ensure an efficient operation and positive resident experience.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience in multifamily property management, leasing, resident relations, collections, or a related field.
Strong organizational and time-management skills, with the ability to manage competing priorities.
Excellent attention to detail, particularly with resident files, financial information, and administrative documentation.
Strong interpersonal, communication, and customer service skills.
Ability to communicate professionally and respectfully with residents, applicants, team members, vendors, guests, and community partners.
Ability to handle resident concerns, delinquency discussions, and challenging conversations with professionalism and sound judgment.
Ability to work independently and collaborate effectively with the Property Manager, maintenance team, and other Shelter departments.
Ability to accurately maintain records, process transactions, and complete administrative responsibilities using property management systems.
Proficiency with Microsoft Office and ability to learn property management, compliance, and other technology systems.
Ability to communicate effectively in English, verbally and in writing, to perform essential job responsibilities.
Ability to regularly move throughout the assigned community, including residential buildings, common areas, offices, and outdoor areas.
Ability to navigate stairs and conduct property and unit inspections as needed.
Ability to perform work in indoor and outdoor environments as responsibilities require.
Ability to use standard office equipment and property management technology.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in market-rate multifamily housing.
Experience with leasing, rent collections, resident relations, and general property operations.
Knowledge of Fair Housing regulations and applicable landlord-tenant laws.
Experience with Yardi or a similar property management system.
Bilingual English/Spanish communication skills.

Responsibilities

Support the Property Manager with daily community operations, administrative workflows, and office coverage as needed.
Assist with leasing activities, including prospect follow-up, rental applications, lease preparation, renewals, move-ins, and move-outs.
Support occupancy and leasing goals through responsive service, timely application processing, and coordination of apartment availability.
Work with the Property Manager and resident accountant to maintain accurate resident ledgers, process rent payments, and assist residents with payment portal setup.
Assist with delinquency management, resident notices, approved payment arrangements, collections, and related follow-up.
Support eviction processes in accordance with company procedures and applicable legal requirements.
Respond promptly and professionally to resident questions and concerns, assist with conflict resolution, and maintain positive resident relationships.
Prepare and deliver resident notices, lease communications, and other required documentation.
Partner with the Property Manager and maintenance team to coordinate and track work orders, apartment turns, move-in readiness, vendor services, and timely resolution of resident service needs.
Maintain accurate resident, leasing, and property records within Yardi and other applicable property management systems.
Assist with occupancy, delinquency, leasing activity, monthly financial reporting, and other property performance measures.
Follow applicable Fair Housing requirements, landlord-tenant laws, company policies, and established property management procedures.
Reinforce operational expectations, support team collaboration, and assume additional Property Manager responsibilities as needed.
Support special projects and other responsibilities that contribute to the success of Shelter's communities.