Assistant Property Manager

ZRS•Miami, FL

22d

About The Position

The Assistant Property Manager motivates and encourages Leasing Consultants in leasing tasks, gathers and uses market information, and prepares for advancement to Property Manager. This role reports directly to the Property Manager and supports property operations, leasing, resident relations, accounting, and budget goals. Responsibilities include collecting rent and ensuring revenue is correctly posted; handling evictions and lease violations in accordance with applicable local laws, policies, and community guidelines; reviewing applications and verifying qualification documents; auditing move-ins and lease documentation; checking resident billing; completing monthly reports; and assisting with budget-related billing and coding. The Assistant Property Manager also resolves resident concerns, supports leasing and tours, handles escalated service requests, helps the property meet occupancy and leasing goals, and assists with resident events and renewals. The role may require one weekend a month and flexibility to work evenings, weekends, and holidays as needed.

Requirements

Valid driver’s license.
High school diploma required.
Excellent computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the Internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

One or more years of experience in property management or real estate preferred.
Post-secondary education in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.
Collect rent in a timely manner and ensure revenue data is correctly posted in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary and verify proof of income and applications against community qualification guidelines.
Audit move-ins to ensure applicable monies have been paid and required leasing documents have been executed and uploaded.
Ensure residents’ current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when needed.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and maximizing resident renewals.