Assistant Property Manager

ASR Group•Delray Beach, FL

About The Position

FCI Residential, part of Florida Crystals Corporation’s real estate division, develops multifamily residential properties in urban and in-fill areas. The division has approximately 5,500 units in development throughout Florida. The Assistant Property Manager helps ensure efficient property operations under the direction of the Property Manager and can assume responsibility for the property in the absence of the Property Manager and Leasing Professional. The role focuses on leasing, resident relations, property presentation, financial and operational processes, marketing, and supporting and mentoring office staff. The position is located in Delray Beach, Florida.

Requirements

At least two years of experience in residential property management or a related field.
High school diploma.
Self-starter who takes initiative, works independently, and can organize and prioritize workload.
Sound technical skills, analytical ability, good judgment, and operational focus to coordinate and perform multiple projects simultaneously.
Ability to establish credibility with management and team members and maintain effective working relationships.
Strong written and oral communication skills.
Meticulous attention to detail.

Nice To Haves

Associate degree in a related field.

Responsibilities

Develop and maintain first-class customer service relationships with prospective and current residents.
Maintain the presentation of the leasing office, tour path, model and vacant apartments, amenities, and community curb appeal; spot-clean vacant apartments when needed.
Promote the community by maintaining thorough knowledge of its features and services, sister properties, and competitors.
Convert phone and internet inquiries into appointments and tours into leases; ensure prospect information is entered in property management software and follow up with prospects.
Prepare and maintain leasing paperwork, including applications, move-in information, lease files, renewal letters and leases, move-out requests, and other leasing and resident-relations forms.
Support the Property Manager with weekly and monthly financial reporting.
Conduct in-house collection efforts for balances owed by former residents.
Oversee audits and management of renter insurance policies to ensure compliance.
Manage the make-ready process, coordinating with maintenance on schedules and tasks and ensuring quality standards and timely completion.
Address and resolve resident concerns courteously and promptly, and follow up to ensure satisfactory customer service.
Review weekly performance reports, analyze leasing needs for available and upcoming apartments, and recommend improvements to the Property Manager.
Participate in marketing and help develop and implement strategies to increase property traffic and internet leads; create social media content.
Plan, organize, and conduct resident events.
Manage rent collection by posting rents promptly, distributing legal notices, and communicating with delinquent residents; turn files over to the attorney by the 15th of each month.
Maintain delinquency below 0.8%, with a goal of ending each month with zero delinquency.
Review renewal status with the Property Manager weekly for leases expiring within 90 days; track expiring, renewed, pending, and notice-to-vacate leases, and follow up to secure renewal signatures.
Oversee and mentor Leasing Professionals on resident issues, leasing procedures, professional phone conduct, and securing appointments; recommend development opportunities to the Property Manager.
Assist the Property Manager with orientation, training, and scheduling of office personnel.
Prepare weekly market surveys, maintain knowledge of competitor features compared with the community, and visit properties twice yearly.
Apply and interpret policies and procedures using sound judgment and discretion.
Maintain a professional appearance and manner for oneself and all personnel.