Assistant Property Manager

Morgan Properties•Fayetteville, NC

10d

About The Position

The Assistant Property Manager supports the daily operation of the property under the guidance of the Property Manager. The role assists with leasing, collections, resident services, maintenance oversight, vendor relations, lease administration, staff coordination, and compliance, while maintaining property standards and providing high-quality service to residents and staff. The Assistant Property Manager helps manage delinquent accounts and collections, apartment rentals, move-ins, resident insurance, lease renewals, resident records, security deposit refunds, and resident concerns. The role also supports managerial duties, reporting, staff training, payment and purchase-order processing, vendor invoicing, and leasing marketing and follow-up. The position requires adherence to federal and state Fair Housing Laws and company policies.

Requirements

Associate degree (A.S. or A.A.) from a two-year college or university, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
Prior property management experience or managerial experience in a sales or customer service role.
A valid driver’s license, good driving record, and auto insurance may be required for travel between properties.
Strong interpersonal and communication skills for effective interaction with residents and office staff.
Strong analytical and problem-solving skills.
Attention to detail and the ability to maintain accurate records and manage multiple tasks.

Responsibilities

Address delinquent accounts and initiate eviction proceedings, including filing documents and attending court hearings if required.
Follow up on delinquencies and support timely collection of payments.
Handle apartment rentals, move-ins, resident insurance, and lease renewals as needed.
Schedule appointments for prospective residents and current residents.
Maintain accurate resident records, including account setup, lease dates, charges, and credits.
Process security deposit refunds and support positive resident relations.
Record resident correspondence and assist in validating rental eligibility.
Promote resident retention programs and promptly address resident concerns.
Provide support in the Property Manager’s absence and assist with managerial duties as directed.
Assist with monthly reports covering renewals, rents, leasing, resident retention, and maintenance.
Train and coach office staff as directed by the Property Manager.
Attend staff meetings and take minutes when necessary.
Assist with collecting and processing payments and purchase orders.
Assist with requested property work and ensure its completion.
Build and maintain vendor relationships, ensure proper invoicing, and handle vendor statements.
Oversee lease and renewal processes to ensure accuracy and compliance with policies.
Maintain renewal records and assist with leasing marketing and follow-up.
Comply with federal and state Fair Housing Laws, company policies, and applicable legal and regulatory requirements.

Benefits

20% rent discount.
$100 new-lease commissions.
Property staff shared renewal commissions, paid monthly.
$300 Morgan Essentials benefit, paid quarterly.
Employee referral program with earnings up to $750 per referral.
Education and tuition reimbursement program.
Medical, dental, vision, life/AD&D, and long- and short-term disability insurance.
401(k) retirement plan with company match.
Paid time off, including 10 holidays per year and sick leave.
Employee assistance program.
Additional employee discounts on various services.