Assistant Property Manager
About The Position
The Assistant Property Manager is responsible for marketing and leasing the assigned property and providing resident services. Under the direction of the Property Manager and Regional Property Manager, this role develops and implements policies and procedures to manage the property effectively. The position pays $25–$26 per hour, depending on experience. The Assistant Property Manager supports leasing, resident relations, property operations, financial administration, compliance, and maintenance coordination. The role requires regular daily office hours, including adequate coverage on weekends and holidays, and periodic flexible hours. Travel between properties and by plane or automobile may be required. Work may take place at property locations within or near transitional neighborhoods, and the role involves climbing stairs, using elevators, bending, squatting, and reaching overhead.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in multi-family property management.
- Knowledge of HUD programs, including but not limited to HOPE 6 and project-based Section 8.
- Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
- Excellent customer service skills.
- Valid driver’s license, insured vehicle, and ability to travel between properties.
- Ability to work periodic flexible hours.
- Ability to travel by plane and automobile.
- Ability to work at property locations within or near transitional neighborhoods.
- Ability to climb stairs, use elevators, bend, squat, and reach overhead.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with the Low Income Housing Tax Credit Program and/or Hope 6 preferred.
- Proficiency in Yardi preferred.
Responsibilities
- Coordinate leasing events, including open houses, realtor tours, and resident promotional activities.
- Assist with developing and implementing resident services programming.
- Maintain awareness of corporate in/out migration, property competition, and market conditions affecting leasing and operations.
- Manage the property’s answering service, including customer service, calling sequences, and contact information.
- Notify residents of issues affecting their tenancy.
- File eviction court documents and attend scheduled court hearings as the Landlord’s representative.
- Oversee security deposit administration, including unit inspections, determining balances or refunds, preparing disposition letters, and processing returns.
- Assist the Property Manager with building security measures, incident documentation, and notifications to management, owners, and insurance carriers.
- Maintain familiarity with accounts payable and accounts receivable procedures and requirements.
- Process property expenditures for the Property Manager’s approval.
- Maintain a journal of administrative, facility-related, and market-driven property issues and concerns.
- Lead property tours, showing vacant units and marketing amenities.
- Track and follow up on referrals, walk-ins, and phone inquiries.
- Develop and maintain a reference book with property features, amenities, unit sizes, vacancies, rental rates, and leasing promotions.
- Prepare leasing checklists and packages containing required forms, deposits, schedules, and information.
- Review and screen applications for the Property Manager’s approval.
- Maintain tenant, applicant, accounting, vendor, and contract files.
- Maintain deposit and rental collections.
- Monitor landlord-tenant relations and mediate disputes when necessary.
- Respond to resident concerns and complaints, counsel residents, and provide referrals to appropriate agencies.
- Use maintenance software to enter and track work orders.
- Inspect apartments for move-in/move-out condition and turnover status.
- Assist the Property Manager with conducting and documenting annual unit inspections and resident recertifications.
- Assist the Property Manager with property reassessments and competitive marketing analyses.
- Remain current on and comply with policies and laws affecting property marketing and leasing, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
- Order office supplies.
- Maintain regular daily office hours and ensure adequate coverage on weekends and holidays.
- Adhere strictly to invoice approval policy; the position does not have authority to purchase goods or services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
