Assistant Property Manager

Nevada HAND Inc•North Las Vegas, NV

11d

About The Position

The Assistant Property Manager supports the Property Manager with day-to-day operations of multi-unit apartment properties serving families and/or seniors. The role helps achieve strong fiscal performance, maintain regulatory compliance across affordable housing programs such as LIHTC, HUD, and HOME, preserve the physical integrity of the property, and collaborate with Resident Services. The Assistant Property Manager also supports leasing, resident relations, property maintenance, marketing, risk management, compliance, and administrative and accounting functions. The position requires maintaining established property business hours and being available on-call 24/7 for fire, flood, and building-structure emergencies.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service position.
TCS or COS certification, or ability to become certified within six months of employment.
Demonstrated competence with Microsoft Word, Excel, and Outlook.
Ability to read, write, and speak English.
Excellent oral and written communication skills.
Strong interpersonal relations and customer service skills.
Ability to multitask in a fast-paced environment.
Ability to meet the stated physical requirements, including frequent stooping, kneeling, reaching, and handling; walking the property; sitting at a desk for extended periods; and transporting, lifting, and moving files weighing up to approximately 20 pounds.

Nice To Haves

Property management or leasing experience.
LIHTC or HUD experience.
Experience with property management software such as Yardi.
Bilingual English/Spanish.

Responsibilities

Show, pre-qualify, lease, and move in prospective residents.
Provide excellent customer service to residents, vendors, co-workers, and the community, and resolve resident complaints promptly or refer pertinent matters to the Property Manager.
Stay informed about local market conditions, trends, and product knowledge in the community and competing communities.
Follow the On-Site Operations Manual and company standards.
Provide clerical and telephone support.
Monitor rent receipts and reconciliations, support timely collections, prepare and distribute delinquency reports, and ensure landlord-tenant statutes are followed.
Assist with move-out statements and conduct resident move-outs in accordance with state law and company standards.
Maintain a calendar of move-ins, complete move-in appointments, and ensure apartments are inspected and meet standards before move-in.
Assist with preparing and delivering legal and formal notices in accordance with state law and company standards.
Assist with evictions and other legal proceedings by preparing and forwarding appropriate paperwork, and process evictions in accordance with regulatory guidelines, court orders, and Property Manager direction.
Communicate effectively with owners, residents, vendors, and co-workers.
Assist with accounting pre-close and month-end reports, and process invoices for payment.
Obtain required program certifications and remain current on compliance requirements, including Fair Housing, HUD, LIHTC, and NHD.
Complete annual and interim recertifications accurately and on schedule.
Assist with preparation for and completion of Nevada Housing Division and other property inspections.
Maintain property files in accordance with regulatory guidelines and company policies and procedures.
Walk the property weekly to monitor curb appeal and report lease violations and findings to the Property Manager.
Initiate maintenance work orders and monitor their completion.
Assist with efficient turnover of vacant units to minimize vacancy days.
Protect the security and confidentiality of resident and company files and documents.
Work with staff to identify and address property safety hazards; complete incident reports within 24 hours and report employee accidents or injuries to the Property Manager as soon as practicable, completing and forwarding required reports to HR.
Orient new residents to the property, policies, and procedures; enforce leases and house rules; and maintain established property operating hours.
Collaborate with Resident Services and participate in bi-monthly Property Team Meetings and daily check-in meetings with the Resident Services Coordinator and/or Resident Services Manager.
Market units according to the approved marketing plan, enter relevant transactions into site software, follow waiting-list guidelines, screen applicants, review rental applications and leases for accuracy and completeness, and obtain documentation and complete certifications.
Perform other duties necessary for the operation and coordinate work with personnel in the department and other departments.