Assistant Property Manager

Highwoods Careers•Nashville, TN

About The Position

The Assistant Property Manager supports the Senior Property Manager with the operational and financial health of Seven Springs, a Class A suburban office park and retail center in Brentwood, Tennessee. As an active member of the property team, the role helps enhance the customer experience through creative programming, community building, and strategic local partnerships, contributing to a vibrant community across the portfolio.

Requirements

Proactive attitude and genuine passion for delivering exceptional customer experiences.
Strong organization and time-management skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
Strong interpersonal skills and ability to communicate effectively with diverse stakeholders and build positive relationships.
Proactive mindset focused on continuous improvement and problem-solving.
High level of professionalism, integrity, and discretion when handling sensitive information and situations.
Detail-oriented and analytical, with the ability to accurately review leases, financial statements, and operational reports.
Flexibility and adaptability to changing priorities and environments.
Excellent written and oral communication skills.
Proficiency in MS Office and internet applications.
Two to four years of experience in full-service commercial property management.
Proven record of providing excellent internal and external customer service.

Nice To Haves

Bachelor's degree preferred, or an equivalent combination of education and experience.

Responsibilities

Build strong customer relationships by proactively responding to concerns and inquiries and providing exceptional service.
Support customer relations efforts that promote open communication and trust between Highwoods and its customers.
Help drive customer retention, reduce churn, and improve customer satisfaction.
Support the financial performance of the assigned assets.
Assist with researching, preparing, and implementing annual budgets, including coordination of revenue, operating expenses, and capital expenditures for building improvements.
Review and code invoices and submit them for approval.
Assist with managing capital improvement projects as needed.
Recommend ways to reduce operating expenses.
Assist with negotiating and managing vendor contracts.
Conduct regular property inspections to prevent problems and identify opportunities.
Follow company, division, and department policies and procedures, and help ensure compliance with OSHA standards, building codes, regulations, and governmental agency directives.
Assist with reviewing and monitoring daily and weekly outstanding work order reports.
Initiate customer billings as needed.
Help coordinate customer move-ins and move-outs and follow up on punch list inspections.
Help ensure building systems function optimally, including HVAC, fire and life safety, elevators, and security systems.
Review and understand leases related to the assigned portfolio.
Assist with coordinating customer projects and following up on customer work requests.
Identify and implement procedures to minimize insurance risks.