Assistant Property Manager

Boulder Housing Partners•Boulder, CO

4d•Onsite

About The Position

Under general supervision, the Assistant Property Manager supports property managers overseeing project-based voucher (PBV), Section 8 project-based, affordable, tax credit, and market-rate housing in the City of Boulder. The role assists with financial processes, rent collection and receivables, financial reporting, marketing and occupancy, leasing and move-outs, resident communications, and renewal and recertification paperwork. It also supports compliance and reporting requirements for funders and program administrators, maintains resident files and data in Yardi, and fills in for property managers as needed. Assignments may shift with portfolio needs; some properties have a higher concentration of PBVs and require stronger working knowledge of voucher programs and compliance. The position requires professionalism, integrity, reliable attendance, and excellent customer service to applicants, residents, community partners, and coworkers. It works in a clean, comfortable, non-private office setting and is primarily sedentary, with extensive data entry and occasional lifting, carrying, walking, bending, and standing. The role reports to a Property Manager and has no direct supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least two years of experience in property management or a similar field.
Strong organizational experience.
Experience with data entry and database management.
Ability to accurately verify information from multiple sources and make assessments.
Demonstrated ability to communicate with internal and external customers, maintain composure in difficult situations, and manage and resolve conflict effectively.
Attention to detail and ability to work with diverse populations.
Commitment and ability to provide excellent customer service in person and over the telephone.
Ability to work independently, take initiative, manage multiple tasks simultaneously, and complete a complex workload without close supervision.
Acceptable background information, including criminal history.
Valid Colorado driver's license and acceptable motor vehicle record.

Nice To Haves

Experience with housing software, particularly Yardi.
Affordable housing and tax credit experience; highly preferred.
Customer service experience.
Bilingual Spanish/English.

Responsibilities

Monitor and post monthly rents, monitor resident ledgers, manage aging receivables, process demands, and help ensure rent collection policies are followed.
Perform month-end reviews and reporting, and review, monitor, and manage GPRI reports.
Process recertification and renewal paperwork and mailings; maintain mailing logs and filing systems, send resident notifications, track returned documents, review forms for accuracy and completeness, obtain missing information, and maintain organized resident files.
Track traffic and enter data into the Yardi software system.
Respond to housing inquiries, process and maintain waitlists and applications, manage property marketing plans, conduct landlord references and background checks, review eligibility, show available units, and conduct pre-leasing inspections.
Assist with move-outs by inspecting units, assessing charges with maintenance, completing move-out dispositions, and processing move-out files.
Support property managers by holding on-site office hours as needed, posting notices, filing, and interpreting for Spanish-speaking clients.
Assist with resident issues, requests, and communications; monitor collections and late-payment reports; initiate and follow up on resident payback agreements; and apply working knowledge of reasonable accommodation situations under Section 504.
Assist with paperwork, filing, and reporting requirements for funders and program administrators, and perform related duties as assigned.
Provide customer service, support organizational values and safety standards, and maintain regular, predictable attendance.