Assistant Property Manager

Coastal Ridge•Toledo, OH

About The Position

The Assistant Property Manager acts as second in command at the assigned community, contributing to leasing production and helping ensure the property operates at peak performance. The role supports team collaboration, financial oversight, and exceptional resident experiences. This is a full-time, non-exempt position reporting to the Property Manager.

Requirements

High school diploma or equivalent required.
Willingness to obtain licenses and/or certifications required by applicable state or local jurisdictions.
Previous experience in leasing and sales required.
Ability to participate in emergency duties as needed.

Nice To Haves

Bachelor’s degree preferred.
Leasing Manager experience preferred.
Familiarity with multifamily conventional or student housing strongly preferred.
Proficiency in property management software such as OneSite, Entrata, or other RealPage products preferred.
Intermediate knowledge of Microsoft Office, especially Excel, is desirable.

Responsibilities

Contribute to all aspects of leasing to meet and exceed individual and team goals, including entering leads into Entrata, contacting and following up with leads, greeting prospects, conducting tours, closing leases, and overseeing application and screening processes.
Monitor and participate in resident renewal efforts.
Maintain the clubhouse, model units, and tour routes to exceptional standards.
Develop a deep understanding of the property’s features and market positioning, communicate its value effectively, and address common objections.
Guide and support the leasing team by setting clear expectations and providing the tools and resources needed to achieve leasing and marketing objectives.
Regularly shop competitors, monitor the competitive landscape, and update records of market offerings.
Address escalated resident concerns professionally and with care.
Support marketing efforts and resident events to attract prospects and retain current residents.
Ensure timely collection and accurate posting of rental and vendor payments.
Address delinquent accounts by preparing late notices, contacting residents and guarantors, and filing evictions when necessary.
Assist the Property Manager with weekly and monthly financial reporting and closing financial books.
Serve as acting Property Manager in the Property Manager’s absence and ensure adherence to company policies and property guidelines.
Perform other duties as assigned.