Assistant Property Manager

Mary Lee Foundation • Austin, TX

8d

About The Position

The Assistant Property Manager supports the community manager in all aspects of property management to ensure effective operation of the apartment community. The role maintains accurate property records, leases available units, supports tenant retention, and assumes leadership responsibilities in the absence of the HUD Property Manager. Duties include administrative and customer service support; affordable housing file and certification management; waitlist, leasing, and move-in/move-out processing; rent collection and delinquency follow-up; inspections and maintenance coordination; supportive services and resident engagement; reporting; and compliance support. Responsibilities may also include other duties as deemed necessary by the supervisor.

Requirements

• At least 1 year of experience in property management, resident services, or service coordination.
• At least 1 year of experience working directly with individuals with disabilities or special-needs populations.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Comfort using standard office equipment.
• Hands-on experience with property management software systems.
• Exceptional customer service and interpersonal skills, with the ability to build collaborative relationships with residents, staff, coworkers, and vendors.
• Ability to work effectively with supervisors and cross-functional teams.
• Strong critical-thinking, problem-solving, organizational, and time-management skills.
• Diplomacy and tact in resolving conflicts and handling delicate resident and personnel situations while maintaining professional firmness.
• Excellent communication skills, including the ability to organize meetings, coordinate activities, and prepare concise narrative or statistical reports.
• Valid Texas driver's license, clean driving record, and valid proof of auto insurance.

Responsibilities

• Respond courteously and professionally to residents, staff, and the public, resolving questions, concerns, and complaints.
• Manage maintenance office reception duties, including answering phones, greeting guests, typing, copying, sorting mail, and monitoring office supplies.
• Create and distribute community notices, flyers, and calendar updates, and maintain the community bulletin board.
• Maintain the property's appearance in accordance with established property management standards.
• Maintain organized and current affordable housing resident folders, lease files, and dead files.
• Manage income certifications and annual recertifications, distributing and logging 120-day, 90-day, and 60-day notices.
• Enter applicant data into OneSite, manage the waitlist, and send acceptance or denial letters within the mandatory five-day timeframe.
• Review lease files before move-in, conduct resident orientations explaining lease terms and House Rules, and coordinate renewals and move-outs.
• Collect rents, security deposits, and other charges; document and post payments accurately in the system.
• Deposit rental and other income into the bank within 24 hours of collection or within applicable mandatory timeframes.
• Maintain rent rolls and delinquency reports; prepare and deliver late payment charges, delinquency notices, and Notices to Vacate.
• Conduct collection, utility cut-off, and eviction proceedings in a timely manner, and represent the foundation at court proceedings and informal hearings when the Property Manager is absent.
• Conduct routine housekeeping, initial, quarterly, and move-in/move-out inspections, and perform daily property walks with the Property Manager to identify maintenance needs.
• Create, track, open, and close maintenance work orders in OneSite; document damages and maintain property-walk logs.
• Prepare and show vacant units to prospective residents using marketing tools, and monitor vacant units to ensure make-ready, safety, and cleaning processes are completed efficiently.
• Schedule pest control appointments and coordinate other outside vendor services for treated units.
• Provide one-on-one case management for supportive-housing residents facing challenges, helping reduce barriers and maintain housing stability.
• Build relationships with government agencies, medical entities, and social services to refer residents for income, medical, transportation, housekeeping, and nutrition assistance.
• Gather data, maintain resident-stability metrics, prepare monthly reports for supervisors, and maintain the property's resident services book documenting collaborations and results.
• Assume full Property Manager responsibilities and authority when the manager is unavailable.
• Assist other Mary Lee Foundation communities as needed with general operations and Supportive Services Programs.
• Monitor resident compliance with Community Service and Self-Sufficiency requirements and counsel residents regarding lease and House Rules violations.
• Perform other duties as deemed necessary by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed