Assistant Property Manager

ZRS Management•Houston, TX

26d

About The Position

The Assistant Property Manager supports the Property Manager by motivating and encouraging Leasing Consultants in their leasing work, using ongoing market information, and preparing for advancement to Property Manager. The role reports directly to the Property Manager and focuses on property operations, leasing, resident service, and financial administration. Responsibilities include collecting and accurately posting rent and revenue, handling evictions and lease violations as applicable, reviewing applications, auditing move-ins and resident billing, completing monthly reports, and assisting with budget-related bills and coding. The Assistant Property Manager also resolves resident concerns, supports leasing and tours, handles escalated service requests, helps meet occupancy and leasing goals, and assists with resident events and renewals. This is a full-time, career-track position. The schedule may include one weekend per month and flexibility to work evenings, weekends, and holidays as needed. The company offers competitive pay and benefits, including health, dental, vision, and life insurance, housing discounts, vacation, paid holidays, and a 401(k) plan with employer match.

Requirements

Valid driver's license.
At least 1 year of experience in property management or real estate preferred.
High school diploma required.
Excellent computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time-management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary coursework in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Collect rent in a timely manner and ensure revenue data is correctly posted in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary, ensuring proof of income and applications meet community qualification guidelines.
Audit move-ins to confirm required monies have been paid and leasing documents have been executed and uploaded.
Ensure residents' current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist in preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before they are escalated to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and maximizing resident renewals.
Prepare for advancement to Property Manager.