Assistant Property Manager

Coastal Ridge•Etna, OH

2d•Onsite

About The Position

The Assistant Property Manager is the second in command at an assigned conventional community in Etna, Ohio. This full-time, non-exempt role contributes to leasing production, team collaboration, financial oversight, property operations, and resident experiences. The position reports to the Property Manager and serves as acting Property Manager during that person's absence. The role supports the full leasing process, including lead management, prospect tours, lease closing, application screening, and renewals. It also supports and guides the leasing team, promotes the community through marketing and reputation management, monitors competitors, addresses escalated resident concerns, and helps organize resident events. Financial responsibilities include timely collection and posting of rental and vendor payments, addressing delinquent accounts, and assisting with financial reports and month-end book closing. The Assistant Property Manager also helps ensure that the community follows company policies and property guidelines.

Requirements

High school diploma or equivalent required.
Willingness to obtain licenses and certifications required by applicable state or local jurisdictions.
Previous experience in leasing and sales required.
Ability to participate in emergency duties as needed.

Nice To Haves

Bachelor's degree preferred.
Leasing Manager experience preferred.
Familiarity with multifamily conventional or student housing strongly preferred.
Proficiency in property management software such as OneSite, Entrata, or other RealPage products preferred.
Intermediate knowledge of Microsoft Office, especially Excel, is desirable.

Responsibilities

Contribute to all aspects of leasing to meet and exceed individual and team goals.
Ensure leads are entered into Entrata, contacted, and followed up on.
Greet prospects, conduct tours, close leases, and oversee application and screening processes.
Monitor and participate in resident renewal efforts.
Maintain the clubhouse, model units, and tour routes to exceptional standards.
Learn the property's features and market positioning, communicate its value, and address common objections.
Guide and support the leasing team by setting clear expectations and providing resources to achieve leasing and marketing objectives.
Support social media marketing and reputation management, including promotion of community events, amenities, resident experiences, and leasing opportunities in line with company guidelines.
Shop competitors regularly and update records of market offerings.
Address escalated resident concerns professionally and with care.
Support marketing efforts and resident events to attract prospects and retain residents.
Ensure timely collection and accurate posting of rental and vendor payments.
Address delinquent accounts by preparing late notices, contacting residents and guarantors, and filing evictions when necessary.
Assist the Property Manager with weekly and monthly financial reporting and closing financial books.
Serve as acting Property Manager in the Property Manager's absence and ensure adherence to company policies and property guidelines.
Perform other duties as assigned.