Assistant Property Manager (The Rose, The Wellstone, The Jourdain and Pine Cliff)

Aeon•Minneapolis, MN

1d•Onsite

About The Position

Aeon is seeking an organized, dependable, and service-focused Assistant Property Manager for South Quarter, a 210-home mixed-income and supportive housing community comprising The Rose, The Wellstone, The Jourdain, and Pine Cliff in South Minneapolis. Working closely with the Senior Property Manager, this role supports leasing, affordable housing compliance, rent collections, resident services, and office operations. The position contributes to strong property performance and helps foster safe, stable, and welcoming communities that support residents’ long-term housing stability. The Assistant Property Manager serves as a responsive, respectful point of contact for residents and prospective residents; supports daily office operations; manages onsite affordable housing compliance; assists with rent collection and financial records; and coordinates leasing activities. The role also includes property walks, inspections, apartment turnover support, and preparation for property inspections. The position reports to the Senior Property Manager. This is a full-time, in-person position based at the assigned properties, with occasional work at Aeon’s Central Office, training facilities, or other properties. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility for occasional resident events, community activities, meetings, or other property-related responsibilities. Pay is $24–$27 per hour, depending on experience and skillset.

Requirements

Previous property management experience or closely related administrative experience requiring strong attention to detail, accuracy, and follow-through.
Strong organizational and computer skills, including the ability to manage deadlines, maintain accurate records, and learn new systems.
Demonstrated ability to communicate interpersonally in a culturally responsive manner, considering differing needs and expectations.
Ability to apply policies consistently, handle confidential information, and navigate challenging situations with sound judgment and professionalism.
Strong communication, teamwork, organizational skills, accuracy, and follow-through; ability to manage multiple priorities and challenging situations with patience and good judgment.
Commitment to Aeon’s mission and the diverse communities it serves, and to learning about and participating in Aeon’s diversity, equity, and inclusion efforts.
Resourcefulness, problem-solving ability, relationship-building skills, and commitment to excellence.

Nice To Haves

Experience with affordable housing programs, including Tax Credit/Section 42 and Project-Based Section 8.
Experience with Yardi, Fortress, or similar software.
Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long-term homelessness, and trauma.

Responsibilities

Serve as a welcoming and reliable contact for residents, responding to questions, concerns, and requests promptly and professionally.
Enter and coordinate maintenance requests, communicate updates to residents, and work with maintenance staff to address property needs.
Coordinate vendor and contractor access, assist with resident communications and community meetings, and respond to urgent property matters as needed.
Support positive resident relationships while applying lease requirements and property policies fairly and consistently.
Help manage daily office activities, including phone calls, mail, resident inquiries, filing, supplies, and general administrative needs.
Maintain accurate applicant, resident, and property records in Aeon’s property management systems.
Prepare notices, letters, reports, and other documents, ensuring information is accurate, complete, and delivered on time.
Support the Senior Property Manager with daily priorities, follow-up tasks, and projects for all four communities.
Manage onsite affordable housing compliance for new applications, initial certifications, annual and interim recertifications, and requirements under HUD, LIHTC/Section 42, and applicable housing programs.
Collect and verify required information from applicants and residents, resolve missing documentation, and complete certifications accurately and on time.
Maintain organized compliance files, track deadlines, and prepare records for audits, inspections, and file reviews.
Partner with Aeon’s Compliance team to address eligibility questions, resolve compliance findings, and ensure properties meet program requirements.
Assist with rent collection, including monitoring past-due balances, preparing notices, and following up with residents as directed.
Accept and process rent payments, receipts, and deposits accurately and on time.
Help maintain resident financial records, answer basic account questions, and provide administrative support for financial reports, lease terminations, and other financial tasks.
Respond to leasing inquiries, provide accurate information about available apartments, and conduct apartment and property tours.
Build relationships with prospective residents, understand their housing needs, and follow up to move prospects through leasing and support occupancy.
Guide applicants through application and leasing, including screening and eligibility requirements, documentation, lease paperwork, and move-in coordination.
Maintain timely prospect, application, and leasing records and keep applicants informed throughout the process.
Conduct move-in and move-out inspections, document apartment conditions, and coordinate follow-up needs.
Walk properties regularly to identify maintenance concerns, safety issues, and areas needing attention.
Partner with maintenance staff on apartment turnovers, property upkeep, and timely completion of work.
Help prepare properties for inspections and follow up on identified concerns.