Assistant Property Manager
About The Position
The Assistant Property Manager supports and assists the Community Manager with the financial and operational management of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and tracking community finances in property management software. The position also supports resident relations and retention, delinquency collections, lease enforcement, evictions, move-outs, vendor payments, and owner communications. In the Community Manager’s absence, the Assistant Property Manager serves as the on-site supervisor, organizing and delegating daily work and coordinating maintenance and make-ready tasks. The role may also assist with leasing and marketing activities and completes other financial, administrative, and operational duties as assigned. The work is primarily in an office environment, with possible frequent exposure to outdoor elements that may be unpleasant or hazardous. The position may require access to all interior and exterior areas of the community, lifting or maneuvering weights, and routine local travel for bank deposits, training, or other work-related needs.
Requirements
- Have all licenses and certifications required by applicable state and local jurisdictions.
- Hold a valid driver’s license to drive a golf cart on the property.
- Demonstrate effective reading, writing, and communication skills to complete legal documents, explain apartment features, and answer questions about community operations.
- Demonstrate proficiency with Internet, word-processing, spreadsheet, and database-management programs, and strong proficiency with property-management software; Yardi and/or OneSite experience is preferred.
- Have mathematical skills sufficient to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
- Demonstrate understanding of community operations, including lease terms, lease enforcement, and collections.
- Have employment history demonstrating community management, sales, marketing, and customer-service experience sufficient to assist with daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Nice To Haves
- Experience with Yardi and/or OneSite property-management software.
Responsibilities
- Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
- Use property management software to enter transactions, complete updates, and perform backups to maintain system integrity.
- Review resident files and accounting records for unpaid balances and late fees, communicate with residents about balances, pursue delinquent accounts, and enforce lease terms.
- Review and submit vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
- Follow company eviction procedures, including notice requirements, resident evictions, and representing the community in court hearings or eviction proceedings as required.
- Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
- Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote resident satisfaction and retention.
- Serve as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing community operations in compliance with company policies and procedures.
- Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
- May support leasing and marketing by greeting prospects, collecting information through Guest Cards, showing ready apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
- Prepare accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
- Monitor compliance with regulatory requirements, organizational standards, and operational procedures, and report violations or infractions.
- Follow safety procedures and promptly report equipment malfunctions, injuries, accidents, and other safety issues.
- Identify and suggest improvements to community efficiency, productivity, and profitability.
- Keep current with industry trends and changes through training, apartment association meetings, events, and other information sources.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
