Assistant Property Manager - LIHTC

Swbc Peo•San Antonio, TX

1d•Onsite

About The Position

The Assistant Community Manager is responsible for the overall performance of assigned affordable housing community or communities. Responsibilities include financial management, property appearance and resident relations, day-to-day operations, and management of the office and assigned staff. The role may involve multiple affordable regulated programs, making regulatory compliance and the ability to understand each program important. The position supports high performance and customer service consistent with the agency’s mission, vision, and values. The role includes inspecting properties and vacancies, monitoring occupancy and collections, overseeing apartment turnarounds and contractor work, managing resident transfers and move-outs, preparing marketing and financial reports, maintaining budgets, and analyzing performance. It also involves training and managing on-site staff, planning staff schedules, ensuring office coverage, coordinating PTO, and conducting annual performance reviews. The position regularly requires workplace attendance. Work is primarily in an office environment and includes driving to properties and visiting outdoor sites. The employee may work at different properties or sites temporarily to support business needs. The schedule is Monday through Friday, with some Saturdays possibly required; hours are to be determined. A Class C driver’s license and proper insurance coverage are required at placement. The employee must complete Certified Occupancy Specialist and/or Tax Credit Specialist certification within the first year of employment.

Requirements

Bachelor’s degree in Business Administration, Social Services, or a related field; equivalent experience may be considered individually in lieu of a degree.
One year of experience in property management or a related field.
One year of property management marketing experience.
Flexibility and availability to work a flexible schedule, potentially including weekends, based on community needs and supervisor direction.
Successful completion of criminal history background check, MVR, education and work history verification, and drug screening.
Class C driver’s license at placement and proper insurance coverage.
Complete Certified Occupancy Specialist and/or Tax Credit Specialist certification within the first year of employment.
Ability to earn certifications required by assigned tasks.
Knowledge of office practices, procedures, and customer service principles.
Ability to perform mathematical functions proficiently.
Ability to use interpersonal skills with tact, diplomacy, patience, and courtesy.
Ability to maintain filing and record-keeping systems, including document imaging.
Basic clerical skills and ability to perform typing, filing, record maintenance, and report support.
Ability to communicate verbally and in writing, including communicating via email and telephone.
Ability to operate office equipment, including PCs, copiers, printers, and mailing equipment.
Ability to work cooperatively and respectfully with coworkers, supervisors, the public, and customers.
Ability to handle multiple tasks and priorities while managing interruptions.
Ability to work with people from diverse backgrounds.
Ability to plan and organize workload effectively, enter data accurately and efficiently, and meet schedules and timelines.
Ability to develop audiovisual presentations for internal and external audiences.

Nice To Haves

Certified Apartment Manager certification.
Certified Occupancy Specialist certification.
Tax Credit Specialist certification.
Four years of property management experience.
Experience with Onesite and/or Yardi property management software.
Experience with Google Drive, Gmail, Docs, Sheets, and Slides.

Responsibilities

Inspect the property daily to ensure property condition and curb appeal meet standards and attract prospective residents.
Inspect aged or selected vacant units weekly and monitor upkeep and make-ready standards.
Monitor occupancy and advise the supervisor of problem areas.
Oversee apartment turnarounds and contractor work, and ensure compliance with apartment turnaround-time policies.
Maintain collections above established minimum standards or in accordance with Housing Director guidance.
Maintain and update the Status Board, Ready Board, and On Notice Board, if applicable.
Review transfer requests, walk units as required, and ensure management completes a resident history review before approving transfers.
Prepare and submit marketing reports as requested, including weekly traffic, occupancy, captured-percentage, and management reports.
Maintain approved budgets and obtain appropriate approval for budget deviations.
Inspect apartments upon move-out and determine any resident charges.
Consult the supervisor about repairs or replacements costing more than $500.
Prepare and submit budget variance reports, executive summaries, budget forecasts, and month-end accounting and rent reports.
Train, manage, and counsel on-site staff.
Consult the supervisor about special circumstances or issues that should be elevated.
Analyze monthly performance and budget projections, discuss strategies with the supervisor, and communicate them as needed.
Communicate strategy changes and short- and long-term community operating goals through weekly staff meetings.
Establish schedules for on-site leasing personnel, service technicians, and groundskeepers, and ensure appropriate office-hour coverage.
Coordinate and approve PTO requests.
Conduct annual employee performance reviews and make recommendations regarding merit increases, promotions, and performance evaluations for assigned staff.
Perform other related duties as assigned.