Community Assistant - LIHTC

NRP Group•Charlotte, NC

8d•Onsite

About The Position

The NRP Group is hiring a Community Assistant at Sundale Flats, an affordable property in Charlotte, North Carolina. Under the direction of the Community Manager, this role supports excellent customer service and the daily management and coordination of community operations, and may act in the Community Manager’s capacity in their absence. The position emphasizes administrative management and establishing a quality living environment for residents. Responsibilities include financial and administrative work, leasing and marketing, resident service, property inspections, and assisting with team development. The role includes LIHTC recertifications and compliance-related duties. The Community Assistant may need to cover emergencies and on-call duties, attend resident and community functions, work weekends, assist at other properties, and run property-related errands.

Requirements

High school diploma or equivalent.
One year of property management experience or a four-year degree in a related field.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, the IRS Section 42 LIHTC Program, and other laws related to property-specific guidelines and occupancy standards.
Proficient computer skills, including the Microsoft Office Suite.
Reliable transportation for essential job functions.
Availability for emergencies, on-call duties, resident and community functions, and weekends.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation or another LIHTC designation preferred.
Yardi experience preferred.

Responsibilities

Maximize property cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents about overdue rent.
Monitor Yardi data and reporting, and ensure leasing activities, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees are accurate and timely.
Assist the Community Manager in meeting revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring financial performance.
Complete recertifications at tax credit communities as required by company policies and procedures.
Maintain and organize resident files, and maintain accurate payroll reporting, including e-time editing and bonus preparation.
Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurately prepared.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain knowledge of the local market, perform monthly market studies, and physically shop competing properties bi-monthly.
Assist in monitoring compliance with Fair Housing regulations, tax compliance regulations, and other laws relating to property-specific occupancy standards.
Review weekly traffic reports and numbers, assist with weekly marketing meetings, and monitor rental activity, onsite sales, marketing outreach, and advertising plans.
Assist in planning and preparing resident events.
Complete daily inspections of the property and market-ready units.
Help monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Advise the Community Manager about community conditions affecting resident safety or satisfaction and asset preservation.
Assist the Community Manager with recruiting, selecting, evaluating, and supervising team members, following hiring policies, procedures, and core values.
Occasionally assist at other properties, run errands supporting the property, and perform other duties as required.